Conversation #748
Conversation
Agent
Hi Sathish! I'm Riya from Orange Health 🧡 How can I help you today?
02:40 pm
Agent
Hi, Riya here.
02:40 pm
Customer
Need to book a blood test
02:41 pm
Agent
Great, Sathish! Let me connect you with our booking team right away — they'll help you choose the right test and get you scheduled.
📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
02:41 pm
Agent
Summary: new_booking
Order: Unknown | Phone: 8105241333
Reason: new_booking
OMS: https://oms.orangehealth.in/request/Unknown
SuperCRM: https://supercrm.orangehealth.in/request/Unknown
02:41 pm
Agent
Hi, Pranshu Shrinag here.
02:41 pm
Agent
Good evening!
02:41 pm
Agent
Please allow me a few minutes to revert back to you regarding this.
02:41 pm
Customer
[Image]
02:42 pm
Agent
<b>Kindly confirm the address below so I can share the correct cost of the test and report timing.<br><br></b> Block 1, flat 203
Rmp7+8qg, neotown rd, gollahalli, electronic city, bengaluru, karnataka 560100, india
02:52 pm
Customer
Add apartment name as Laa Moonstone
02:53 pm
Agent
Sure, I will update the address.
02:54 pm
Agent
Thank you for your confirmation. Kindly allow me a moment to share the test details along with the pricing information.
02:55 pm
Agent
<b>Here are the test details and the report availability time after the sample collection.<br></b>
Microalbumin Creatinine Ratio, Urine - ₹650 - 6 hours
Post Prandial Blood Sugar (PPBS) - ₹180 - 6 hours
Fasting Blood Sugar (FBS) - ₹180 - 6 hours
Glycosylated Haemoglobin (HbA1c) - ₹490 - 6 hours
<b>Total: ₹ 1500 only.</b>
03:02 pm
Agent
For sugar testing,<b> two samples </b>will be collected:
- <b>Fasting Sample (FBS)</b>: This will be taken after <b>10–12 hours of overnight fasting</b>. <i>(Can drink only plain water)</i>
<b>- Post-Breakfast Sample (PPBS):</b> This will be collected <b>1.5-2 hours after breakfast or any meal.<br></b>
Please ensure you follow the fasting and timing instructions for accurate results.
03:02 pm
Agent
Would you like to book the test?
03:02 pm
Customer
Yes. For my father Mr Kumaravel Rajan
03:04 pm
Customer
Age 71
03:05 pm
Agent
Thank you for your confirmation.
03:05 pm
Agent
Total Amount: ₹1500
After discount: ₹1350
₹150 coupon discount applied
03:08 pm
Agent
Could you please let me know the date, along with the time slot that would be most convenient for you — morning, afternoon, or evening to provide the sample?
03:08 pm
Customer
Can you book a morning slot for tomorrow? 7:30 am?
03:09 pm
Agent
Thank you for sharing your preference. Kindly allow me a moment to check the slot availability.
03:09 pm
Agent
I regret to inform you that your preferred slot is not available. I will share other available slots with you.
03:10 pm
Agent
These are the available slots. May I know your slot preference, please?
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[Image]
03:10 pm
Customer
Sure
03:10 pm
Customer
07:45 am for fasting
03:11 pm
Agent
Thank you for your confirmation.
03:12 pm
Customer
11:15 am for post parandial
03:12 pm
Agent
Thank you for your confirmation. I will proceed with booking the slot.
03:13 pm
Agent
Your order has been booked successfully.
Primary Collection
Day: Tomorrow, 26th March 2026
Time: 07:45 am
Recollection 2
Day: Tomorrow, 26th March 2026
Time: 11:15 am
03:13 pm
Agent
Please ensure you follow the fasting and timing instructions for accurate results.
03:13 pm
Agent
The container will be provided by our eMedic at the time of collection. We request a fresh midstream urine sample, so please drink ample water before the visit.
The eMedic can wait for up to 5 minutes. If the sample is not provided during the visit, a recollection can be scheduled <b>only after 10AM.</b>
Let me know if you need any further help with the process.
03:14 pm
Agent
Kindly note that our eMedic will call you upon reaching your location. Please answer the call to ensure a smooth and timely service and to avoid any delays or rescheduling.
03:14 pm
Agent
The E-Medic will give you a call on this number: 8105241333.
03:14 pm
Agent
[Image]
03:15 pm
Agent
<b>Thank you; your order has been scheduled!</b>
I have shared the invoice and payment link with you on WhatsApp.
‼️<b>Kindly review the invoice carefully before making the payment and providing the sample</b> <b>to ensure all patient and test details are correct.</b>‼️
In case you notice any error, please reach out to our chat support; we’ll be happy to assist you right away!
03:15 pm
Customer
Thank you
03:16 pm
Agent
Your satisfaction is our top priority. May I kindly ask if there’s anything else you would like to discuss or clarify?
03:16 pm
Customer
No. I am good
03:16 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
03:17 pm
AI Extraction
Customer Requests
- Microalbumin Creatinine Ratio, Urine confirmed
- Post Prandial Blood Sugar (PPBS) confirmed
- Fasting Blood Sugar (FBS) confirmed
- Glycosylated Haemoglobin (HbA1c) confirmed
Patient
Name: Mr Kumaravel Rajan | Phone: 8105241333
Address
Block 1, flat 203, Laa Moonstone, neotown rd, gollahalli, electronic city, bengaluru, karnataka 560100, india
Summary
Customer booked blood sugar testing panel for father Mr Kumaravel Rajan (age 71) with two collection slots: 07:45 am for fasting sample and 11:15 am for post-prandial sample on 26th March 2026. Total cost ₹1350 after ₹150 coupon discount.
Actual Booking (CRM)
Tests: Microalbumin Creatinine Ratio, Urine, Post Prandial Blood Sugar (PPBS), Fasting Blood Sugar (FBS), Glycosylated Haemoglobin (HbA1c)
Patient: Kumaravel Rajan
Address: N/A
Slot: 26-03-2026 07:45:00 AM
Findings (1)
major
wrong patient
pending
The booked patient name does not match the name from the conversation.
Expected: Mr Kumaravel Rajan
Actual: Kumaravel Rajan