Conversation #749

Date: 2026-03-25 Associate: Riyaz Mohamad no order found

Conversation

Agent
Hi, Shalabh Sharma here.
02:41 pm
Agent
Good evening.
02:41 pm
Customer
Hi, I need to add Sodium Serum test to this order
02:42 pm
Agent
Are you looking for an existing order?
02:42 pm
Agent
Are we still connected?
02:44 pm
Customer
yes, existing order.
02:48 pm
Customer
Need to add above test
02:48 pm
Agent
We request you to kindly stay connected with us while we share this chat with the concerned team to assist you further.
02:48 pm
Agent
[Image]
02:48 pm
Agent
Hi, Riyaz here.
02:48 pm
Agent
Hi, good evening!
02:48 pm
Agent
Thank you for connecting. Kindly allow me a few minutes to review the above conversation.
02:49 pm
Agent
Sodium TAT: 6 hours ₹220 Also Known as Sodium test | Sodium Profile | S. Sodium | Sodium | 24 h Urinary Sodium | Sodium | Sodium | Spot or 24 h Urine Sodium | Urine Sodium | NA+ test | Na+ | Serum Na+ | 24 hrs Urine | Urine Na+ (24 hrs) | Urine | U. Na+
02:49 pm
Agent
Please confirm to add the test.
02:49 pm
Agent
It appears that you’re currently unavailable on WhatsApp, I will proceed to connect with you via call to assist you further.
02:52 pm
Agent
I hope your queries were resolved over the call. Please feel free to reach out for any further assistance. We'll be happy to assist you!
02:52 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
02:52 pm
Customer
Isnt the SENIOR discount not applicable
02:53 pm
Agent
Hi, Riyaz here.
02:53 pm
Agent
Hi, good evening!
02:53 pm
Agent
Thank you for sharing your concern. Kindly allow me a moment to fetch the details.
02:53 pm
Agent
The maximum discount for a Senior Discount is ₹200, and the same has already been applied.
02:53 pm
Agent
Is there anything else I can assist you with?
02:53 pm
Agent
BLR5515106
02:54 pm
Customer
Ok thanks
02:55 pm
Agent
You're welcome! Have a wonderful day.
02:55 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
02:55 pm
Customer
payment done
02:56 pm
Agent
Hi, Riyaz here.
02:56 pm
Agent
Hi, good evening!
02:56 pm
Agent
We have successfully received your payment.
02:57 pm
Agent
Is there anything else I can assist you with?
02:57 pm
Agent
BLR5515106
02:57 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
03:00 pm

AI Extraction

Customer Requests

  • Sodium Serum confirmed

Patient

Name: N/A | Phone: N/A

Summary

Customer requested to add Sodium Serum test to an existing order. Agent confirmed the test details (TAT: 6 hours, ₹220) and customer proceeded with payment after clarifying senior discount applicability.

Findings (0)

No findings for this conversation.