Conversation #751
Conversation
Customer
The day after tomorrow
02:59 pm
Customer
Friday
02:59 pm
Agent
Please confirm the tests names which you want to add in Patricia Peters list?
02:59 pm
Customer
For Patricia Peters and Jyothsna I want this test
03:01 pm
Agent
[Image]
03:02 pm
Customer
Name ..
Caroline Peters
Age. 65
Gender.. Female
Address..
Same as Jyothsna
03:02 pm
Agent
These are the available slot timings for <b>Friday</b>. Please confirm which one you would like me to book for you.
03:02 pm
Customer
Please confirm for this sister also
03:03 pm
Agent
Please note that we can book one slot for only two persons. For the third person, we will need to book a second slot.
03:04 pm
Customer
Ok
03:04 pm
Customer
On the same day and time?
03:04 pm
Agent
Yes, on the same day slot.
03:04 pm
Customer
What about timing
03:05 pm
Customer
I'll tell you the two tests that she wants
03:05 pm
Agent
Can we connect over a call for better clarification?
03:06 pm
Customer
Just give me a minute
03:06 pm
Agent
[Image]
03:07 pm
Agent
These are the available slot timings for <b>Friday</b>. Please confirm which one you would like me to book for you.
03:07 pm
Customer
Please call me
03:07 pm
Agent
Certainly, I will be connecting with you over a call shortly.
03:07 pm
Agent
[Image]
03:07 pm
Agent
Primary Collection
Day: Friday, 27th March 2026
Time: 08:30 am
Recollection 2
Day: Friday, 27th March 2026
Time: 07:45 am
03:12 pm
Agent
Total Amount: ₹8268
03:12 pm
Agent
<b>Thank you; your order has been scheduled!</b>
I have shared the invoice and payment link with you on WhatsApp.
‼️<b>Kindly review the invoice carefully before making the payment and providing the sample</b> <b>to ensure all patient and test details are correct.</b>‼️
In case you notice any error, please reach out to our chat support; we’ll be happy to assist you right away!
03:12 pm
Agent
The container will be provided by our eMedic at the time of collection. We request a fresh midstream urine sample, so please drink ample water before the visit.
The eMedic can wait for up to 5 minutes. If the sample is not provided during the visit, a recollection can be scheduled <b>only after 10AM.</b>
Let me know if you need any further help with the process.
03:12 pm
Agent
[Image]
03:13 pm
Agent
[Image]
03:14 pm
Agent
[Image]
03:14 pm
Agent
Please check the details, and if there are any errors, kindly let me know.
03:14 pm
Agent
I hope your queries were resolved over the call. Please feel free to reach out for any further assistance. We'll be happy to assist you!
03:15 pm
Agent
Booked over a call
03:15 pm
Agent
We kindly accept payments through UPI, debit/credit cards, and other online methods. For your convenience, a secure payment link will be shared, or you may also choose to pay after the sample collection.
03:15 pm
Agent
For FBS(Fasting Blood Sugar) test you have to fast for 10-12 hours before sample collection.
03:16 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
03:16 pm
Customer
Can I make the payment tomorrow?
03:34 pm
Agent
Hi, Harsh Jain here.
03:34 pm
Agent
Good evening!
03:34 pm
Agent
Sure, you will pay after the sample collection.
03:35 pm
Customer
If possible
03:35 pm
Agent
Sure, you will pay after the sample collection tomorrow.
03:35 pm
Agent
Is there anything else I can assist you with?
03:35 pm
Customer
No. Thank you.
03:36 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
03:36 pm
AI Extraction
Customer Requests
- Primary Collection confirmed
- Recollection 2 confirmed
Patient
Name: Caroline Peters | Phone: N/A
Address
Same as Jyothsna
Summary
Customer requested booking for Caroline Peters (65F) for Primary Collection and Recollection 2 tests on Friday with two different time slots. Customer agreed to pay after sample collection rather than immediately.
Findings (0)
No findings for this conversation.