Conversation #752
Conversation
Agent
Summary: new_booking
Order: Unknown | Phone: 9902067174
Reason: new_booking
OMS: https://oms.orangehealth.in/request/Unknown
SuperCRM: https://supercrm.orangehealth.in/request/Unknown
02:54 pm
Agent
Hi, Harsh Jain here.
02:54 pm
Customer
I need to book a test for my father
02:54 pm
Agent
Good evening!
02:54 pm
Customer
good evening
02:54 pm
Agent
Sure, I can definitely help you with that!
02:54 pm
Customer
Sodium and Ferretin
02:56 pm
Agent
Is this address correct?
House no: apt no. 7124, embassy pristine apartments, suncity apartments ln, iblur village, bellandur, bengaluru, karnataka 560102, floor no: , block/tower: , landmark: , directions:
4, ibbaluru, bellandur, bengaluru, karnataka 560103, india
560103
02:56 pm
Customer
yes
02:56 pm
Agent
Thanks for confirming!
02:58 pm
Agent
Kindly allow me a moment. I will assist you with the test details.
02:58 pm
Agent
<b>Here are the test price and the estimated report timing!
</b>
Sodium - ₹220 - 6 hours
Ferritin - ₹1100 - 12 hours
<b>Total Rs.1320</b>
02:59 pm
Customer
ok
02:59 pm
Customer
is there any rebate for senior citizens ?
02:59 pm
Agent
[Image] Are these details correct? Please confirm so I'll let you know the additional discount.
03:00 pm
Customer
yes
03:01 pm
Agent
Total Amount: <b>₹1188</b>
<b>₹132 coupon discount applied</b>
03:01 pm
Agent
Would you like to proceed with the booking?
03:02 pm
Customer
Thx
03:02 pm
Customer
yes
03:02 pm
Agent
Could you please let me know the date, along with the <b>time </b>slot that would be most convenient for you — morning, afternoon, or evening to provide the sample?
03:02 pm
Customer
tomorrow 26-03-2026 morning slot will be preferred
03:03 pm
Customer
if not morning then give afternoon
03:03 pm
Customer
please let me know what slots are available
03:04 pm
Agent
[Image]
03:04 pm
Agent
These are the available slot timings for <b>tomorrow</b>. Please confirm which one you would like me to book for you.
03:04 pm
Customer
8:30am
03:04 pm
Agent
Collection day
Tomorrow, 26th March 2026
Collection slot
08:30 am
03:05 pm
Agent
<b>Thank you; your order has been scheduled!</b>
I have shared the invoice and payment link with you on WhatsApp.
‼️<b>Kindly review the invoice carefully before making the payment and providing the sample</b> <b>to ensure all patient and test details are correct.</b>‼️
In case you notice any error, please reach out to our chat support; we’ll be happy to assist you right away!
03:05 pm
Agent
Once our eMedic reaches your location, they'll give you a call. Please answer to avoid any delay or cancellation.
03:05 pm
Agent
Fasting is not necessary for these tests; however, if your doctor advises it, please follow their instructions accordingly.
03:05 pm
Customer
Thank you
03:06 pm
Agent
[Image]
03:07 pm
Agent
Please check the <b>details</b>, and if there are any errors, kindly let me know.
03:07 pm
Customer
All good
03:12 pm
Agent
Your satisfaction is our top priority. May I kindly ask if there’s anything else you would like to discuss or clarify?
03:13 pm
Agent
Since you seem to be away, I'm closing this chat. Kindly get back to us if you have any further queries or need any assistance.
03:15 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
03:15 pm
Customer
https://maps.google.com/maps?q=12.927909851074,77.66032409668
02:33 am
Agent
Hi, Riya here.
02:33 am
Agent
Hi Kamal! I can see you've shared a location in Bangalore. Yes, we service Bangalore! 🧡 Your eMedic Sudeep B T is already on the way to collect your sample — track them here: https://via.sh/?id=RoCtxVYw. They should arrive shortly at your location. Is there anything else I can help with?
02:33 am
AI Extraction
Customer Requests
- Sodium confirmed
- Ferritin confirmed
Patient
Name: N/A | Phone: 9902067174
Address
House no: apt no. 7124, embassy pristine apartments, suncity apartments ln, iblur village, bellandur, bengaluru, karnataka 560102
Summary
Customer booked Sodium and Ferritin tests for their father at the provided Bangalore address. Tests were confirmed for tomorrow (26-03-2026) at 8:30 am morning slot with senior citizen discount applied (total ₹1188).
Actual Booking (CRM)
Tests: Sodium, Ferritin
Patient: Bhagwan Gulabrai Thakur
Address: N/A
Slot: 26-03-2026 08:30:00 AM
Findings (0)
No findings for this conversation.