Conversation #755
Conversation
Customer
Hi, I need some support. Can you help me?
03:01 pm
Agent
Hi, Riya here.
03:01 pm
Agent
Hi Sathish! 🧡 Of course, I'm here to help. I can see you have an order scheduled for tomorrow (26 March) at 6:30 AM for Bhanumathi's Dengue NS1 Antigen test. What do you need help with — tracking, rescheduling, payment, or something else?
03:02 pm
Customer
I want to add creatinine test to this order
03:02 pm
Agent
Let me connect you with our booking team to add the Creatinine test to your order.
📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
03:02 pm
Agent
Summary: new_booking
Order: BLR5515319 | Phone: 9845315491
Reason: new_booking
OMS: https://oms.orangehealth.in/request/BLR5515319
SuperCRM: https://supercrm.orangehealth.in/request/BLR5515319
03:02 pm
Agent
Hi, Harsh Jain here.
03:02 pm
Agent
Good evening!
03:02 pm
Customer
Ge
03:02 pm
Agent
Are you looking for a new test booking?
03:03 pm
Customer
I have requested for cbc and lft for bhanumathi not the dengue test
03:03 pm
Customer
I want to add creatinine test for the same order
03:05 pm
Customer
Hello are you there ?
03:06 pm
Agent
We request you to kindly stay connected with us while we share this chat with the concerned team to assist you further.
03:06 pm
Agent
cx wants to add test to an existing order
03:14 pm
Agent
Hi, Syed here.
03:14 pm
Agent
Good evening
03:14 pm
Customer
I have requested for cbc and lft for bhanumathi not the dengue test
03:14 pm
Customer
I want to add creatinine test for the same order
03:14 pm
Agent
Please find the test.
Creatinine
Reports Within 6 hours
₹200
03:15 pm
Customer
yes add to the existing order
03:16 pm
Agent
As per your request, I have added the test in the same order.
03:18 pm
Customer
ok thank you
03:19 pm
Agent
You're welcome.
03:19 pm
Agent
Is there anything else I can assist you with?
03:19 pm
Customer
No thank you
03:19 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
03:21 pm
AI Extraction
Customer Requests
- CBC confirmed
- LFT confirmed
- Creatinine confirmed
Patient
Name: Bhanumathi | Phone: 9845315491
Summary
Customer Sathish requested to add Creatinine test to an existing order for patient Bhanumathi who has CBC and LFT tests booked. The Creatinine test was confirmed and added to the order.
Actual Booking (CRM)
Tests: Complete Blood Count (CBC), Liver Function Test (LFT), Creatinine
Patient: Bhanumathi
Address: N/A
Slot: 26-03-2026 06:30:00 AM
Findings (4)
critical
missed test
pending
Customer confirmed "CBC" but it was not booked in the CRM order.
Expected: CBC
critical
missed test
pending
Customer confirmed "LFT" but it was not booked in the CRM order.
Expected: LFT
critical
wrong test
pending
"Complete Blood Count (CBC)" was booked in the CRM order but the customer did not confirm it.
Actual: Complete Blood Count (CBC)
critical
wrong test
pending
"Liver Function Test (LFT)" was booked in the CRM order but the customer did not confirm it.
Actual: Liver Function Test (LFT)