Conversation #756
Conversation
Agent
Thank you for sharing the details.
08:02 am
Agent
Could you please confirm the date?
08:05 am
Customer
My bad it’s 28th march
08:06 am
Agent
Thank you for confirming.
08:07 am
Agent
Apologies, these are the available slots for tomorrow. kindly confirm your preferred time.
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08:08 am
Customer
7 am
08:09 am
Agent
<b>Collection day<br>Tomorrow, 28th March 2026<br>Collection slot<br>07:00 am</b>
08:10 am
Customer
Thank you
08:10 am
Agent
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08:10 am
Agent
<b>Thank you; your order has been scheduled!</b>
I have shared the payment link with you on WhatsApp.
‼️<b>I have also shared the order breakup on chat; kindly review it carefully before making the payment and providing the sample</b> <b>to ensure all patient and test details are correct.</b>‼️
In case you notice any error, please reach out to our chat support; we’ll be happy to assist you right away!
08:10 am
Agent
Kindly note that our eMedic will call you upon reaching your location. Please answer the call to ensure a smooth and timely service and to avoid any delays or rescheduling.
08:11 am
Agent
The container will be provided by our eMedic at the time of collection. We request a fresh midstream urine sample, so please drink ample water before the visit.
The eMedic can wait for up to 5 minutes. If the sample is not provided during the visit, a recollection can be scheduled <b>only after 10AM.</b>
Let me know if you need any further help with the process.
08:12 am
Agent
Your satisfaction is our top priority. May I kindly ask if there’s anything else you would like to discuss or clarify?
08:13 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
08:16 am
Agent
Please let us know your experience chatting with Orange Health Support.
08:16 am
Customer
Happy
08:16 am
Agent
Thank you for reaching out to Orange Health Labs. We'll close the chat now.
08:16 am
Customer
Hi
02:14 pm
Agent
<p>Hi Prashantha Hs ,</p><br><p>Your order BLR5522104 is scheduled for 07:00 AM on March 28, 2026.</p><br><p>The eMedic will be assigned <strong>30 mins</strong> before your sample collection time.</p><br><p>How can we help you?</p>
02:14 pm
Customer
eMedic/Phlebo’s Info
02:15 pm
Agent
<p>Hi Prashantha Hs,</p><br><p>We will share the eMedic tracking details 30 minutes before the collection slot.</p><br><p>Don't worry our <strong>eMedic</strong> will reach your doorstep at 07:00 AM on March 28, 2026 </p>
02:15 pm
Customer
Any other query
02:15 pm
Customer
Hi
01:33 am
Agent
<p>Hi Prashantha Hs ,</p><br><p>Your order BLR5522104 is scheduled for 07:00 AM on March 28, 2026.</p><br><p>The eMedic will be assigned <strong>30 mins</strong> before your sample collection time.</p><br><p>How can we help you?</p>
01:33 am
Customer
Any other query
01:33 am
Agent
Thank you for reaching out. We'll assign an agent to assist you shortly.
01:33 am
Agent
Hi, Syed here.
01:33 am
Agent
Good morning
01:33 am
Customer
Hi can you send me the payment link and invoice
01:34 am
Customer
9448804355
01:34 am
Agent
I have sent the invoice and payment link. Please check the invoice for your personal details; if you find any errors in spelling or anything else, please contact customer service and it will be corrected immediately.
01:34 am
Customer
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01:34 am
Agent
Please find the payment link.
https://orn.ge/pay-QHHRTIOe
01:38 am
Agent
.is
01:41 am
Agent
Is there anything else I can assist you with?
01:41 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
01:43 am
Agent
Please let us know your experience chatting with Orange Health Support.
01:43 am
Customer
Happy
01:44 am
Agent
Thank you for reaching out to Orange Health Labs. We'll close the chat now.
01:44 am
AI Extraction
Customer Requests
- Urine test confirmed
Patient
Name: Prashantha Hs | Phone: 9448804355
Summary
Customer confirmed a urine sample collection scheduled for March 28, 2026 at 07:00 AM. Customer requested payment link and invoice which were provided by the agent.
Findings (0)
No findings for this conversation.