Conversation #758
Conversation
Customer
Hi, I would like to reschedule my order.
01:02 pm
Agent
Hi Udbhav Alam, your request is acknowledged. We will connect you with a live support executive soon
01:02 pm
Agent
Hi, Anand here.
01:02 pm
Customer
Hi
01:02 pm
Agent
Good evening.
01:03 pm
Customer
Can my order please be scheduled to 19th November at 6:00 AM
01:03 pm
Agent
Kindly hold while I look into this query for you.
01:03 pm
Agent
Booking is confirmed.
<b>Collection day</b>
Tomorrow, 19th November 2025
06:00 am
01:06 pm
Agent
Is there anything else I can assist you with?
01:07 pm
Agent
BLR5076939
01:08 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
01:10 pm
Agent
Need more help? You can continue the conversation with an agent here.
01:10 pm
Customer
Hi, I have a query related to checkup product_id #8136
02:57 pm
Agent
Hi Udbhav! 👋 I'd be happy to help with your checkup query. Could you share a bit more — are you looking for pricing, package details, or do you want to book product #8136? Also, which city are you in?
02:57 pm
Agent
Hi, Riya here.
02:58 pm
Customer
Package details and the parameters of that parameter
02:58 pm
Agent
Hi Udbhav! 👋
I don't have the specific details for product #8136 in my system right now. To give you accurate package information and all the parameters included, let me connect you with our booking team — they have the complete catalog and can walk you through exactly what's in that package.
📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
02:58 pm
Agent
Summary: package_suggestion
Order: Unknown | Phone: 7019894953
Reason: package_suggestion
OMS: https://oms.orangehealth.in/request/Unknown
SuperCRM: https://supercrm.orangehealth.in/request/Unknown
02:58 pm
Agent
Good evening.
02:58 pm
Agent
Hi, Shalabh Sharma here.
02:58 pm
Customer
Hi, I need the parameters that are tested under the panel mentioned
02:59 pm
Customer
The weed pollen allergy checkup
03:00 pm
Agent
Please allow me a few minutes to revert back to you regarding this.
03:05 pm
Agent
Please confirm the address- Sri Akshara Nilayam, ROYAL LAKE FRONT RESIDENCY, 155, 1st Main Rd, Surabhi Nagar, 8th Phase, Gottigere, Bengaluru, Kothnur, Karnataka 560076, India.
03:07 pm
Customer
Yes this is the address, but we just want to inquire regarding this
03:07 pm
Agent
Weed Pollen Allergy(Immunocap)
Tests included
• Weed Pollen Allergy(Immunocap)
Reports Within Mon, 30 Mar
₹ 4900
03:09 pm
Agent
Weed Pollen Allergy(Immunocap)
Common Ragweed
Mugwort
Plantain English
Goosefoot
Salwort
Total IgE
03:10 pm
Agent
Shall I proceed with the booking?
03:13 pm
Agent
Are we still connected?
03:16 pm
Agent
It appears that you’re currently unavailable on WhatsApp, I will proceed to connect with you via call to assist you further.
03:18 pm
Agent
[Image]
03:19 pm
Agent
We attempted to contact you, but unfortunately, we were unable to connect. Please feel free to reach out at your convenience; we'll be happy to assist!
03:19 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
03:19 pm
AI Extraction
Customer Requests
- Weed Pollen Allergy (Immunocap) discussed
Patient
Name: Udbhav Alam | Phone: 7019894953
Address
Sri Akshara Nilayam, ROYAL LAKE FRONT RESIDENCY, 155, 1st Main Rd, Surabhi Nagar, 8th Phase, Gottigere, Bengaluru, Kothnur, Karnataka 560076, India
Summary
Customer Udbhav Alam rescheduled an existing order to 19th November at 6:00 AM (confirmed). Later inquired about Weed Pollen Allergy checkup package details and parameters but did not confirm booking as customer became unavailable during the conversation.
Actual Booking (CRM)
Tests: Iron Profile, Children's Checkup - Essential for Kids
Patient: Paartiv Alam
Address: N/A
Slot: 27-03-2026 07:00:00 AM
Findings (3)
critical
wrong test
pending
"Iron Profile" was booked in the CRM order but the customer did not confirm it.
Actual: Iron Profile
critical
wrong test
pending
"Children's Checkup - Essential for Kids" was booked in the CRM order but the customer did not confirm it.
Actual: Children's Checkup - Essential for Kids
major
wrong patient
pending
The booked patient name does not match the name from the conversation.
Expected: Udbhav Alam
Actual: Paartiv Alam