Conversation #759
Conversation
Customer
Hi, help me placing an order in the following address: "37.079244,68.195493".
03:08 pm
Agent
Hi, Riya here.
03:08 pm
Agent
Hi Sakib! I'd be happy to help you place an order. I checked the coordinates you shared, and unfortunately that location isn't in our service area yet. We currently serve Bengaluru, Hyderabad, Delhi NCR (Noida & Gurgaon), and Mumbai. Could you confirm if you're in one of these cities? If so, I can connect you with our booking team right away!
📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
03:08 pm
Agent
Summary: new_booking
Order: Unknown | Phone: 8218012506
Reason: new_booking
OMS: https://oms.orangehealth.in/request/Unknown
SuperCRM: https://supercrm.orangehealth.in/request/Unknown
03:08 pm
Agent
Hi, Gaurav Singh here.
03:08 pm
Agent
Good evening!
03:08 pm
Customer
Hi, help me placing an order in the following address: "12.937997,77.626503".
03:08 pm
Agent
[Image]
03:09 pm
Agent
Sure! I will help you with the tests.
03:09 pm
Agent
Please help me with the test details or prescription for better assistance.
03:09 pm
Agent
Are we still connected?
03:13 pm
Agent
It appears that you’re currently unavailable on WhatsApp, I will proceed to connect with you via call to assist you further.
03:16 pm
Agent
[Image]
03:17 pm
Agent
We attempted to contact you, but unfortunately, we were unable to connect. Please feel free to reach out at your convenience; we'll be happy to assist!
03:17 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
03:17 pm
AI Extraction
Patient
Name: Sakib | Phone: 8218012506
Address
37.079244,68.195493 and 12.937997,77.626503
Summary
Customer attempted to place an order at two coordinates, but the first location was outside service area. Second location conversation was incomplete as customer became unavailable before test details could be confirmed.
Findings (0)
No findings for this conversation.