Conversation #760
Conversation
Agent
We value your feedback! Did our support agent resolve your query?
03:20 am
Agent
<p>Hey there! Just checking in- you've been inactive for a while. Let me know if you need any help or if you'd like to continue our conversation!</p><br><p>To continue, send a "Hi" to restart the conversation</p>
03:25 am
Customer
Yes, had meal on time
04:45 am
Customer
It was good
10:21 am
Customer
Hi, I need help with my order
03:00 pm
Agent
Hi Raghavendra! I'm here to help. Could you tell me what you need assistance with — is it about a report, tracking, payment, or something else?
03:00 pm
Agent
Hi, Riya here.
03:00 pm
Customer
Can we get on a call?
03:01 pm
Agent
I can help faster right here — no wait time! What do you need help with?
03:01 pm
Customer
Need complete body test for my mom
03:03 pm
Agent
Great! Let me connect you with our booking team — they can help you choose the right full body package for your mom, confirm pricing, and get her scheduled right away.
📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
03:03 pm
Agent
Summary: new_booking
Order: Unknown | Phone: 8310189667
Reason: new_booking
OMS: https://oms.orangehealth.in/request/Unknown
SuperCRM: https://supercrm.orangehealth.in/request/Unknown
03:03 pm
Agent
Hi, Suryapratap Acharya here.
03:03 pm
Agent
Good evening.
03:03 pm
Customer
Hi
03:03 pm
Customer
Please call
03:03 pm
Agent
Certainly, I will be connecting with you over a call shortly.
03:09 pm
Agent
[Image]
03:13 pm
Agent
[Image]
03:13 pm
Agent
busy on another line.
03:13 pm
Agent
We attempted to contact you, but unfortunately, we were unable to connect. Please feel free to reach out at your convenience; we'll be happy to assist!
03:13 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
03:13 pm
Customer
Yes, had meal on time
04:35 am
Agent
Hi, Riya here.
04:35 am
Agent
Perfect! Your post-meal collection is scheduled for 10:45 AM today — just 40 minutes away. Your eMedic Basavaraj Karagi is on the way. Track here: https://via.sh/?id=l4M2XIwX. Is there anything else I can help with?
04:35 am
Customer
Payment link?
04:36 am
Agent
Here's your payment link for ₹5,179: https://orn.ge/pay-4DRXuvkK. Complete it before your collection finishes, and you're all set!
04:36 am
AI Extraction
Customer Requests
- complete body test confirmed
Patient
Name: mom | Phone: 8310189667
Summary
Customer requested a complete body test for their mom. A collection was scheduled for 10:45 AM with a payment link provided for ₹5,179.
Actual Booking (CRM)
Tests: Post Prandial Blood Sugar (PPBS), Full Body Checkup with Orange One
Patient: Shiva Lakshmi
Address: N/A
Slot: 26-03-2026 08:30:00 AM
Findings (4)
critical
missed test
pending
Customer confirmed "complete body test" but it was not booked in the CRM order.
Expected: complete body test
critical
wrong test
pending
"Post Prandial Blood Sugar (PPBS)" was booked in the CRM order but the customer did not confirm it.
Actual: Post Prandial Blood Sugar (PPBS)
critical
wrong test
pending
"Full Body Checkup with Orange One" was booked in the CRM order but the customer did not confirm it.
Actual: Full Body Checkup with Orange One
major
wrong patient
pending
The booked patient name does not match the name from the conversation.
Expected: mom
Actual: Shiva Lakshmi