Conversation #763

Date: 2026-03-25 Associate: Unknown pending review

Conversation

Agent
Hi, Riya here.
03:07 pm
Agent
Hi Saanidhya! I'm Riya from Orange Health 🧡 How can I help you today?
03:07 pm
Customer
I am looking for 91 parameters
03:07 pm
Agent
Let me connect you with our booking team right away. They'll help you with the 91-parameter package, pricing, and scheduling. 📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
03:07 pm
Agent
Summary: test_pricing Order: Unknown | Phone: 7300431163 Reason: test_pricing OMS: https://oms.orangehealth.in/request/Unknown SuperCRM: https://supercrm.orangehealth.in/request/Unknown
03:07 pm
Agent
Hi, Gaurav Singh here.
03:07 pm
Agent
Good evening!
03:08 pm
Customer
Ya i need to book 91 parameters
03:08 pm
Customer
Share list of parameters also
03:09 pm
Agent
Sure! I will help you with the package.
03:09 pm
Customer
CBC, LFT, KFT, Thyroid, Lipid, Vitamins invluded
03:09 pm
Agent
Sure! Please share your address along with the PIN code so that we can check whether we provide service at your location. 
03:09 pm
Customer
Avyak Fortune apartments, Kalyan Nagar, 560043
03:10 pm
Agent
Thank you for sharing the details.
03:10 pm
Agent
<b>Full Body Checkup - Essential<br>Tests included</b> • Liver Function Test (LFT) • Kidney Function Test with Electrolytes (KFT / RFT) • Thyroid Function Test (TFT) • Glycosylated Haemoglobin (HbA1c) • Vitamin D, Total • Complete Blood Count (CBC) with ESR • Urine Complete Analysis • Vitamin B12 • Blood Sugar • Lipid Profile <b>Reports Within 6 hours<br>"Vitamin D and Vitamin B12 tests might require additional time for processing,<br>Upto 04 Hours"<br>₹ 1599</b>
03:10 pm
Customer
[Image] Need these included
03:11 pm
Customer
Can we get it tomorrow?
03:12 pm
Customer
Early morning?
03:12 pm
Agent
Yes! These all tests are included in the package.
03:13 pm
Customer
Earliest possible slot available
03:13 pm
Agent
Sure, I will check for the available slots. Please let us know the following details: <b>Patient's Name :<br>Contact for Communication:&nbsp;<br>Age : <br>Gender : <br>Address : <i>(Complete address with pincode)</i></b>
03:13 pm
Customer
What all I need to avoid tonight to get these tests tomorrow accurately?
03:13 pm
Agent
Fasting is not mandatory for this. You can give the sample in a non-fasting state as well. However, if your doctor has specifically advised fasting, you can follow that instruction.
03:15 pm
Customer
Name: Saanidhya Srivastava Contact: 7300431163 Age: 29 Gender: Male Address: 106, Avyak Fortune Apartments, Chellikere, Kalyan Nagar, 560043
03:15 pm
Agent
I would like to inform you that this health checkup can be conducted at any time during the day.
03:15 pm
Agent
Thank you for sharing the details.
03:15 pm
Agent
Kindly stay connected while I check for the available slots.&nbsp;
03:16 pm
Agent
Thank you for staying connected; I appreciate your patience.
03:19 pm
Agent
These are the earliest slots available. [Image]
03:19 pm
Agent
Shall I book the 6 AM slot for you?
03:20 pm
Customer
Book for 6:30 am
03:20 pm
Customer
How early in the night should I eat the last meal for a proper test? Should I take my protein supplements or avoid it?
03:21 pm
Customer
Or anything else to avoid
03:21 pm
Agent
I would request you to please consult your doctor regarding the same for better and accurate advice.
03:24 pm
Agent
Collection day Tomorrow, 26th March 2026 Collection slot 06:30 am
03:26 pm
Agent
<b>Thank you; your order has been scheduled!</b> I have shared the invoice and payment link with you on WhatsApp. ‼️<b>Kindly review the invoice carefully before making the payment and providing the sample</b> <b>to ensure all patient and test details are correct.</b>‼️ In case you notice any error, please reach out to our chat support; we’ll be happy to assist you right away!
03:26 pm
Agent
The container will be provided by our eMedic at the time of collection. We request a fresh midstream urine sample, so please drink ample water before the visit. The eMedic can wait for up to 5 minutes. If the sample is not provided during the visit, a recollection can be scheduled <b>only after 10AM.</b> Let me know if you need any further help with the process.
03:26 pm
Agent
Kindly note that our eMedic will call you upon reaching your location. Please answer the call to ensure a smooth and timely service and to avoid any delays or rescheduling.
03:26 pm
Agent
[Image]
03:27 pm
Agent
Your satisfaction is our top priority. May I kindly ask if there’s anything else you would like to discuss or clarify?
03:27 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
03:29 pm
Customer
It was good
08:32 am

AI Extraction

Customer Requests

  • 91 parameters Full Body Checkup - Essential confirmed
  • CBC confirmed
  • LFT confirmed
  • KFT confirmed
  • Thyroid confirmed
  • Lipid Profile confirmed
  • Vitamins (Vitamin D, Vitamin B12) confirmed

Patient

Name: Saanidhya Srivastava | Phone: 7300431163

Address

106, Avyak Fortune Apartments, Chellikere, Kalyan Nagar, 560043

Summary

Customer Saanidhya Srivastava requested a 91-parameter full body checkup package including CBC, LFT, KFT, Thyroid, Lipid Profile, and Vitamins for tomorrow morning. Booking was confirmed for 6:30 AM on March 26th, 2026 at the provided address in Bangalore.

Actual Booking (CRM)

Tests: Full Body Checkup - Essential

Patient: Saanidhya Srivastava

Address: N/A

Slot: 26-03-2026 08:30:00 AM

Findings (8)

critical missed test pending

Customer confirmed "91 parameters Full Body Checkup - Essential" but it was not booked in the CRM order.

Expected: 91 parameters Full Body Checkup - Essential
critical missed test pending

Customer confirmed "CBC" but it was not booked in the CRM order.

Expected: CBC
critical missed test pending

Customer confirmed "LFT" but it was not booked in the CRM order.

Expected: LFT
critical missed test pending

Customer confirmed "KFT" but it was not booked in the CRM order.

Expected: KFT
critical missed test pending

Customer confirmed "Thyroid" but it was not booked in the CRM order.

Expected: Thyroid
critical missed test pending

Customer confirmed "Lipid Profile" but it was not booked in the CRM order.

Expected: Lipid Profile
critical missed test pending

Customer confirmed "Vitamins (Vitamin D, Vitamin B12)" but it was not booked in the CRM order.

Expected: Vitamins (Vitamin D, Vitamin B12)
critical wrong test pending

"Full Body Checkup - Essential" was booked in the CRM order but the customer did not confirm it.

Actual: Full Body Checkup - Essential

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