Conversation #764
Conversation
Customer
Pay for my order
02:29 pm
Agent
You can view your payment status and complete any outstanding payments here: https://web.orangehealth.in/public/order-details/?id=MUM5373631&token=e8422f92-5ee2-429b-b719-b2ce02a50f84&utm_source=freshchatbot
02:29 pm
Customer
I have a special request
02:29 pm
Agent
<p>Hi Vishal Joshi ,</p><br><p>Your order MUM5373631 is scheduled for 06:00 AM on February 15, 2026.</p><br><p>The eMedic will be assigned <strong>30 mins</strong> before your sample collection time.</p><br><p>How can we help you?</p>
02:29 pm
Customer
I have a special request
02:30 pm
Agent
Thank you for reaching out. We'll assign an agent to assist you shortly.
02:30 pm
Agent
Hi, Anand here.
02:30 pm
Customer
Please call me
02:30 pm
Customer
Please call me
02:30 pm
Agent
Good evening.
02:30 pm
Customer
Please call me
02:30 pm
Agent
Certainly, I will be connecting with you over a call shortly.
02:30 pm
Agent
As discussed over the call, please find the QR code. The validity is 10 minutes.
[Image]
02:32 pm
Agent
I have rescheduled the sample collection for,
<b>Collection day</b>
Tomorrow, 15th February 2026
06:45 am
02:33 pm
Agent
Is there anything else I can assist you with?
02:34 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
02:37 pm
Agent
Please let us know your experience chatting with Orange Health Support.
02:37 pm
Customer
It was good
08:30 am
Customer
Looking for hp panel test
03:14 pm
Agent
Hi, Riya here.
03:14 pm
Agent
Hi Vishal! 👋 I'd be happy to help you with the HP Panel test. Just to confirm — which city are you in? We operate in Bengaluru, Hyderabad, Delhi NCR, and Mumbai.
03:14 pm
Customer
Mumbai
03:14 pm
Agent
Great! We do serve Mumbai. Let me connect you with our booking team — they'll share the HP Panel pricing, package details, and help you schedule your home collection right away.
📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
03:14 pm
Agent
Summary: test_pricing
Order: Unknown | Phone: 9529773624
Reason: test_pricing
OMS: https://oms.orangehealth.in/request/Unknown
SuperCRM: https://supercrm.orangehealth.in/request/Unknown
03:14 pm
Agent
Hi, Sanskar Choubey here.
03:14 pm
Agent
Good evening.
03:14 pm
Customer
Cost please
03:14 pm
Customer
Cost please
03:14 pm
Customer
No response?
03:15 pm
Agent
Thank you for sharing the details with me. Please give me a moment while I check the test information for you.
03:15 pm
Agent
Unfortunately, we do not process the hp panel test at the moment. We apologize for the inconvenience.
03:18 pm
Agent
Your satisfaction is our top priority. May I kindly ask if there’s anything else you would like to discuss or clarify?
03:18 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
03:21 pm
AI Extraction
Customer Requests
- HP Panel declined
Patient
Name: Vishal Joshi | Phone: 9529773624
Summary
Customer inquired about HP Panel test pricing for Mumbai. Agent informed that Orange Health does not currently process the HP Panel test, declining the request.
Findings (0)
No findings for this conversation.