Conversation #765
Conversation
Customer
Cancelled
04:27 pm
Agent
<p>Hi Anita Ghei Malhotra ,</p><br><p>Your order NOA4905446 is scheduled for 08:30 AM on September 24, 2025.</p><br><p>The eMedic will be assigned <strong>30 mins</strong> before your sample collection time.</p><br><p>How can we help you?</p>
04:27 pm
Customer
Any other query
04:27 pm
Agent
<p>Thank you for reaching out. We'll assign an agent to assist you shortly. </p><p>Due to peak load, you might face a slightly longer wait time. Your patience is appreciated.</p>
04:27 pm
Customer
b1054bd9-aaad-4515-a176-1c33e32d3694_File.ogg
04:27 pm
Customer
It is canceled
04:27 pm
Agent
Hi, Ahamed Abzal here.
04:28 pm
Agent
Good Evening!
04:28 pm
Customer
505812e3-1478-45f2-97b4-afde0e36ba4e_File.ogg
04:29 pm
Customer
Cancelled
04:29 pm
Agent
Kindly hold while I look into this query for you.
04:30 pm
Customer
Don't send messages so late.
I will block u
04:30 pm
Agent
We sincerely apologize for the inconvenience caused from our end.
04:31 pm
Agent
Thank you for reaching out to Orange Health Labs!
04:31 pm
Agent
concerns skipped
04:32 pm
Agent
Need more help? You can continue the conversation with an agent here.
04:32 pm
Customer
No, thank you!
04:32 pm
Agent
Thank you for reaching out to Orange Health Labs. We'll close the chat now.
04:32 pm
Customer
Hi, I need help with my order.
03:13 pm
Agent
Hi, Riya here.
03:13 pm
Agent
Hi Anita! 👋 I'd be happy to help. I can see you have an order from yesterday (24th March). Could you tell me what you need help with — is it about tracking your eMedic, payment, rescheduling, or something else?
03:13 pm
Customer
How to use coupon discount of orange10
03:13 pm
Agent
Great question! ORANGE10 gives 10% off on your first order. Since you've already completed orders with us before, this coupon applies to new bookings going forward. Let me connect you with our booking team — they can apply the best available discount based on what you're looking to book next and help you get set up!
📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
03:13 pm
Agent
Summary: test_pricing
Order: Unknown | Phone: 7217739986
Reason: test_pricing
OMS: https://oms.orangehealth.in/request/Unknown
SuperCRM: https://supercrm.orangehealth.in/request/Unknown
03:13 pm
Agent
Hi, Sanskar Choubey here.
03:13 pm
Agent
Good evening.
03:14 pm
Agent
Sure, I will definitely help you with your query. Please help me with the test details or prescription for better assistance.
03:16 pm
Agent
[Image]
03:18 pm
Agent
As I have checked, you have already placed an order using your Orange app. Hence please confirm if you still having any issue while applying the coupon?
03:19 pm
Agent
Your satisfaction is our top priority. May I kindly ask if there’s anything else you would like to discuss or clarify?
03:20 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
03:24 pm
AI Extraction
Customer Requests
- Unknown - order tracking/modification discussed
Patient
Name: Anita Ghei Malhotra | Phone: 7217739986
Summary
Customer inquired about applying ORANGE10 coupon discount to their order and received guidance that the coupon applies to new bookings. No specific test confirmation or booking was completed in this conversation.
Actual Booking (CRM)
Tests: Full Body Checkup - Essential
Patient: Anita Ghei Malhotra
Address: N/A
Slot: 25-03-2026 06:00:00 AM
Findings (1)
critical
wrong test
pending
"Full Body Checkup - Essential" was booked in the CRM order but the customer did not confirm it.
Actual: Full Body Checkup - Essential