Conversation #766
Conversation
Agent
Good evening.
01:20 pm
Customer
CBC required
01:20 pm
Customer
All details same as previous test
01:20 pm
Customer
BLR 5347034
01:21 pm
Agent
Complete Blood Count (CBC)
Reports Within 6 hours
₹480
01:21 pm
Customer
Morning 9am slot
01:22 pm
Agent
Would you like to proceed with the booking?
01:22 pm
Customer
Yes
01:22 pm
Agent
Please confirm the pt. detail- Dakshayini Kanna , 62, F.
01:22 pm
Customer
Yes
01:23 pm
Customer
All details same
01:23 pm
Agent
Thank you for the confirmation.
01:23 pm
Agent
Please allow me a few minutes to revert back to you regarding this.
01:23 pm
Agent
[Image]
01:25 pm
Agent
<b>Thank you; your order has been scheduled!</b>
I have shared the invoice and payment link with you on WhatsApp.
‼️<b>Kindly review the invoice carefully before making the payment and providing the sample</b> <b>to ensure all patient and test details are correct.</b>‼️
In case you notice any error, please reach out to our chat support; we’ll be happy to assist you right away!
01:25 pm
Agent
I have sent the invoice to you. Kindly check the same!
01:25 pm
Agent
Fasting is not mandatory for this. You can give the sample in a non-fasting state as well. However, if your doctor has specifically advised fasting, you can follow that instruction.
01:26 pm
Agent
Collection day
Tomorrow, 1st March 2026
Collection slot
09:00 am
01:26 pm
Agent
Kindly note that our eMedic will call you upon reaching your location. Please answer the call to ensure a smooth and timely service and to avoid any delays or rescheduling.
01:26 pm
Agent
Your satisfaction is our top priority. May I kindly ask if there’s anything else you would like to discuss or clarify?
01:26 pm
Agent
Since you seem to be away, I'm closing this chat. Kindly get back to us if you have any further queries or need any assistance.
01:27 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
01:27 pm
Customer
Hi
03:22 pm
Agent
Hi, Riya here.
03:22 pm
Agent
Hi Bjp! 🧡 I can see your reports for Dakshayini are all ready. Here's the report link: https://files.orangehealth.in/api/media-url/dakshayini_6099564_20260208075717_stationerypdf_oh_merged.pdf.pdf?fileId=158030333&token=769a5d80-5903-402a-b724-de452ea5f5f6
Is there anything else I can help you with?
03:22 pm
Customer
Cbc test required
03:22 pm
Agent
Got it! You need a CBC test. Let me connect you with our booking team to get that scheduled right away.
📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
03:22 pm
Agent
Summary: new_booking
Order: BLR5347034 | Phone: 9945755615
Reason: new_booking
OMS: https://oms.orangehealth.in/request/BLR5347034
SuperCRM: https://supercrm.orangehealth.in/request/BLR5347034
03:22 pm
Agent
Hi, Shalabh Sharma here.
03:22 pm
Customer
Hi
03:23 pm
Agent
Good evening.
03:23 pm
Customer
Good evening
03:23 pm
Agent
Please confirm the address- 347, 4th Cross Road, South Avenue, Gottigere, Bengaluru, Karnataka, India.
03:28 pm
Customer
Confirmed
03:29 pm
Agent
As checked you have already made the booking.
03:30 pm
Customer
Yes
03:30 pm
Agent
Is there anything else I can assist you with?
03:31 pm
Agent
Since you seem to be away, I'm closing this chat. Kindly get back to us if you have any further queries or need any assistance.
03:32 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
03:32 pm
AI Extraction
Customer Requests
- CBC (Complete Blood Count) confirmed
Patient
Name: Dakshayini Kanna | Phone: 9945755615
Address
347, 4th Cross Road, South Avenue, Gottigere, Bengaluru, Karnataka, India
Summary
Customer requested CBC test with all details same as previous test. Customer confirmed morning 9am slot for collection on 1st March 2026, and booking was successfully scheduled.
Actual Booking (CRM)
Tests: Complete Blood Count (CBC) with ESR
Patient: Dakshayini Kanna
Address: N/A
Slot: 26-03-2026 08:00:00 AM
Findings (2)
critical
missed test
pending
Customer confirmed "CBC (Complete Blood Count)" but it was not booked in the CRM order.
Expected: CBC (Complete Blood Count)
critical
wrong test
pending
"Complete Blood Count (CBC) with ESR" was booked in the CRM order but the customer did not confirm it.
Actual: Complete Blood Count (CBC) with ESR