Conversation #767

Date: 2026-03-25 Associate: Gaurav Singh TTB no order found

Conversation

Agent
🤖 Sonu sunariwal | 8879075061 | ❌ Unverified 💬 Customer wants to book tests from prescription (FBG, HBA1c, PPBG, Urine RM visible) — prescription image received, escalated to inside sales for booking. 📌 Sales > New Booking — Assist with test selection and booking 📋 Customer Phone: 8879075061
02:35 pm
Agent
Sonu sunariwal, I'm getting someone from the team who can help you book a test. They'll be with you shortly!
02:35 pm
Agent
Hi, Kamakshi here.
02:35 pm
Agent
Looks like you're busy with something else — I waited for your response and am closing this chat now. Do come back and chat whenever you're free and need my help! Take care!
02:40 pm
Customer
No one call me or massage me
03:23 pm
Agent
Welcome back! How can I help you today? Type the number for what you need: 1. My report isn't here yet 2. Track my eMedic / Where is my sample collector? 3. Reschedule my appointment 4. Confirm my appointment details 5. Test prices or fasting instructions 6. Book a new test 7. Payment help 8. Continue with my earlier conversation 9. Something else
03:23 pm
Agent
Hi, Kamakshi here.
03:23 pm
Agent
Looks like you're busy with something else — I waited for your response and am closing this chat now. Do come back and chat whenever you're free and need my help! Take care!
03:28 pm
Customer
Hi
03:21 pm
Agent
Hi! I'm Riya from Orange Health 🧡 How can I help you today?
03:21 pm
Customer
Book test
03:21 pm
Agent
Let me connect you with our booking team right away. They'll help you choose the right test and schedule your collection. 📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
03:22 pm
Agent
Summary: new_booking Order: Unknown | Phone: 8879075061 Reason: new_booking OMS: https://oms.orangehealth.in/request/Unknown SuperCRM: https://supercrm.orangehealth.in/request/Unknown
03:22 pm
Agent
Hi, Riya here.
03:22 pm
Agent
Hi, Gaurav Singh here.
03:22 pm
Agent
Good evening!
03:22 pm
Customer
[Image]
03:22 pm
Agent
Sure! I will help you with the tests.
03:24 pm
Agent
May I know if this address is correct? <b><br></b> <b>House no: flat no 1403 b wing chembur crystal society (stella sapphire)shell colony sahakar nagar road number3 chembur mumbai 400071, floor no: , block/tower: , landmark: , directions:<br>Samaj mandir hall, sahakar nagar, kurla, mumbai, maharashtra 400071, india<br>400071</b>
03:27 pm
Agent
Are we still connected?
03:29 pm
Agent
It appears that you’re currently unavailable on WhatsApp, I will proceed to connect with you via call to assist you further.
03:31 pm
Agent
[Image]
03:31 pm
Agent
address confirmed
03:32 pm
Customer
Ok
03:32 pm
Agent
Here are the test details and reports timings. Fasting Blood Sugar (FBS) - ₹120 - 6 hours Post Prandial Blood Sugar (PPBS) - ₹120 - 6 hours Urine Complete Analysis - ₹180 - 6 hours <b>Total - 420/-</b>
03:33 pm
Agent
For sugar testing,<b> two samples </b>will be collected: - <b>Fasting Sample (FBS)</b>: This will be taken after <b>10–12 hours of overnight fasting</b>. <i>(Can drink only plain water)</i> <b>- Post-Breakfast Sample (PPBS):</b> This will be collected <b>1.5-2 hours after breakfast or any meal.<br></b> Please ensure you follow the fasting and timing instructions for accurate results.
03:33 pm
Agent
Unfortunately, we do not process the requested test <b>(ECG)</b> at the moment. We apologize for the inconvenience.
03:33 pm
Customer
Sorry but we need ecg
03:34 pm
Agent
Sure! Is there anything else I can assist you with?
03:35 pm
Agent
Since you seem to be away, I'm closing this chat. Kindly get back to us if you have any further queries or need any assistance.
03:37 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
03:37 pm

AI Extraction

Customer Requests

  • Fasting Blood Sugar (FBS) confirmed
  • Post Prandial Blood Sugar (PPBS) confirmed
  • Urine Complete Analysis confirmed
  • ECG declined

Patient

Name: N/A | Phone: 8879075061

Address

House no: flat no 1403 b wing chembur crystal society (stella sapphire)shell colony sahakar nagar road number3 chembur mumbai 400071

Summary

Customer booked three tests (FBS, PPBS, Urine Complete Analysis) from prescription with total cost of ₹420. ECG was requested but declined as it's not available.

Findings (0)

No findings for this conversation.