Conversation #768

Date: 2026-03-25 Associate: Sanskar Choubey TTB no order found

Conversation

Agent
Looks like you're busy with something else — I waited for your response and am closing this chat now. Do come back and chat whenever you're free and need my help! Take care!
09:40 am
Customer
Hi!!
03:21 pm
Agent
Hi Svetha! 🧡 I can see you have a collection scheduled for 4 Jun at 7:45 AM. Is there anything you need help with — tracking, rescheduling, payment, or something else?
03:21 pm
Agent
Hi, Riya here.
03:21 pm
Customer
I want to do these tests on 20th of April,can I book it now itself
03:22 pm
Agent
Hi Svetha! I can help you book for 20 April. Let me connect you with our booking team right away — they'll confirm availability and get you all set. 📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
03:22 pm
Agent
Summary: new_booking Order: MUM5479727 | Phone: 9820866194 Reason: new_booking OMS: https://oms.orangehealth.in/request/MUM5479727 SuperCRM: https://supercrm.orangehealth.in/request/MUM5479727
03:22 pm
Agent
Hi, Sanskar Choubey here.
03:22 pm
Agent
Good evening.
03:22 pm
Customer
Sure plz let me know the slot timings would prefer b/w 8:30-9am
03:23 pm
Customer
Are u there,plz respond..
03:24 pm
Agent
Sure, I will definitely help you with your query. Hence, apologies, but we are not able to check quoted texts at our end. Could you please share the tests name?
03:25 pm
Customer
These are the tests I want to do with a good discounted price (Ref Dr.A.B.Sardesai)👇🏻👇🏻 Haemoglobin (Hb) Fasting Blood Sugar (FBS) Post Prandial Blood Sugar (PPBS) Glycosylated Haemoglobin (HbA1c) Electrolytes Uric Acid Uric Acid Spot urine Vitamin B12 - Abbot Creatinine
03:26 pm
Agent
Svetha Sankar Age:-37 Ref: Dr. A. B. Sardesai
03:27 pm
Agent
Thank you for the details. Hence, may I know if this address is correct? <b>House no: b2/401, shree saraswati society ,<br>Shree saraswati society, subhash nagar, chembur, mumbai, maharashtra, india<br>400071</b>
03:28 pm
Customer
Yes Correct..
03:28 pm
Customer
Can u plz give a slot timing,also a discounted price??
03:30 pm
Agent
Thank you for the confirmation. <b>Please check tests along with their report times and cost!</b> Haemoglobin (Hb) - ₹260 - 6 hours Fasting Blood Sugar (FBS) - ₹120 - 6 hours Post Prandial Blood Sugar (PPBS) - ₹120 - 6 hours Glycosylated Haemoglobin (HbA1c) - ₹550 - 6 hours Electrolytes - ₹600 - 6 hours Uric Acid - ₹220 - 6 hours Uric Acid Spot urine - ₹260 - 6 hours Vitamin B12 - ₹990 - 6 hours Creatinine - ₹250 - 6 hours <b><br></b> <b>Total: ₹3370/-</b>
03:30 pm
Customer
Hope the total amount is after the discount u have provided??I would like to know how much percent u have given??
03:32 pm
Customer
Plz give me a slot timing for 20th April,2026..
03:32 pm
Customer
Plz include Doctor's name(Dr.A.B.Sardesai)
03:34 pm
Agent
Sure, I will mention the name and hence will check for the best available discount for you!
03:34 pm
Customer
Yes...
03:35 pm
Agent
Thank you for your patience. I’m so sorry, but as of now, ₹3370 will be the final price. I have checked thoroughly, and unfortunately, no further discounts are available.
03:37 pm
Customer
But little atleast have u provided discount?? Hw mch percent..olz give me time slot??
03:39 pm
Agent
I’m so sorry, but there are no further discounts available. Hence, the last slot is showing for 15th April only.
03:41 pm
Customer
No i need it on 20th April??plz do msg me in the 1st week of April..
03:43 pm
Agent
I’m so sorry, but we’re unable to initiate the chat from our end. Please feel free to ping us closer to the date you need the slot, and we’ll surely assist you with the booking.
03:44 pm
Customer
Okay
03:44 pm
Agent
Your satisfaction is our top priority. May I kindly ask if there’s anything else you would like to discuss or clarify?
03:44 pm
Customer
I Would like to avail little discount for my Above tests 👆🏻👆🏻
03:47 pm
Agent
I completely understand your concern. However, the price you see is already a discounted rate. Please note, you’re not just paying for the test. You’re paying for the overall service experience as well. At Orange Health Labs, we ensure no batching, provide painless sample collection, and offer quick, accurate reports. We assure you that you will have a seamless experience with us.
03:50 pm
Agent
Is there anything else I can assist you with?
03:53 pm
Customer
No,thanks for all the details shared by you,will.onxe again get in touch with you next month when the date is nearing☺️👍🏻..
03:54 pm
Agent
Sure! Please feel free to reach out.
03:55 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
03:55 pm

AI Extraction

Customer Requests

  • Haemoglobin (Hb) confirmed
  • Fasting Blood Sugar (FBS) confirmed
  • Post Prandial Blood Sugar (PPBS) confirmed
  • Glycosylated Haemoglobin (HbA1c) confirmed
  • Electrolytes confirmed
  • Uric Acid confirmed
  • Uric Acid Spot urine confirmed
  • Vitamin B12 - Abbot confirmed
  • Creatinine confirmed

Patient

Name: Svetha Sankar | Phone: 9820866194

Address

House no: b2/401, shree saraswati society, Shree saraswati society, subhash nagar, chembur, mumbai, maharashtra, india, 400071

Summary

Customer Svetha Sankar requested 9 specific blood tests to be booked for 20th April 2026 with preferred slot timing between 8:30-9:00 AM. The customer requested discounts multiple times, but the associate confirmed the final price of ₹3370 with no additional discounts available and advised customer to contact again in early April when the date is closer for slot confirmation.

Findings (0)

No findings for this conversation.