Conversation #770
Conversation
Agent
Hi Divya! 🧡 I'm Riya from Orange Health. How can I help you today?
03:25 pm
Customer
I want a blood test tomorrow
03:25 pm
Agent
Great! Let me connect you with our booking team right away. They'll help you choose the right test and schedule your collection for tomorrow.
📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
03:25 pm
Agent
Summary: new_booking
Order: Unknown | Phone: 7795932117
Reason: new_booking
OMS: https://oms.orangehealth.in/request/Unknown
SuperCRM: https://supercrm.orangehealth.in/request/Unknown
03:25 pm
Agent
Hi, Kaif Qureshi here.
03:25 pm
Customer
Hi
03:26 pm
Agent
Good evening!
03:26 pm
Customer
I want a blood test done tmrw
03:26 pm
Agent
Sure, I will help you with the test booking.
03:26 pm
Agent
May I know which test you are looking for?
03:27 pm
Customer
Beta hcg
03:27 pm
Agent
Thank you for sharing the details with me!
03:27 pm
Agent
Sure, I will help you with the test booking.
03:27 pm
Agent
<b>Kindly confirm the below-mentioned address to assist you better. </b>
House No: 180, Eswari Flat 303 third floor 4th main road Maithri Layout,
03:28 pm
Customer
Yes
03:28 pm
Agent
Thank you for confirming the details with me!
03:28 pm
Agent
<b>Below are the test details with prices and report timing:</b>
Beta hCG - Pregnancy marker
Reports Within 6 hours
₹1200
03:28 pm
Agent
May I know if you would like to proceed with the booking process?
03:28 pm
Customer
Can I choose the slot
03:29 pm
Agent
Sure, I will help you with the same.
03:31 pm
Agent
Please allow me a few minutes to revert back to you regarding this.
03:32 pm
Agent
Kindly confirm the patient details with me. [Image]
03:33 pm
Customer
Yes
03:34 pm
Agent
Thank you for confirming the details with me!
03:34 pm
Agent
These are the available slots. Kindly confirm. [Image]
03:34 pm
Agent
[Image]
03:34 pm
Agent
[Image]
03:35 pm
Agent
[Image]
03:35 pm
Agent
[Image]
03:35 pm
Customer
5:30 ?
03:36 pm
Customer
And can you do this with the nearest lab
03:37 pm
Agent
Apologies, we do not have the available slot at the moment. If you would like to proceed for the next working day, I will be happy to check the availability.
03:37 pm
Agent
https://www.orangehealth.in/stores
Please click the link above for details about the walk-in centers near you. Visit the nearest location, and our team will assist you with the booking. Please note an appointment is not required.
03:37 pm
Agent
May I know if we're still connected to assist you better?
03:39 pm
Agent
It appears that you’re currently unavailable on WhatsApp, I will proceed to connect with you via call to assist you further.
03:41 pm
Agent
[Image]
03:41 pm
Agent
We attempted to contact you, but unfortunately, we were unable to connect. Please feel free to reach out at your convenience; we'll be happy to assist!
03:42 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
03:42 pm
Customer
Hi, I need help with my order.
01:22 pm
Agent
<p>Hi Divya Mani,</p><br><p>Your order BLR5527935 is scheduled for 08:00 PM on March 28, 2026.</p><br><p>The eMedic will be assigned <strong>30 mins</strong> before your sample collection time.</p><br><p>How can we help you?</p>
01:22 pm
Customer
eMedic/Phlebo’s Info
01:22 pm
Agent
<p>Hi Divya Mani,</p><br><p>We will share the eMedic tracking details 30 minutes before the collection slot.</p><br><p>Don't worry our <strong>eMedic</strong> will reach your doorstep at 08:00 PM on March 28, 2026 </p>
01:22 pm
AI Extraction
Customer Requests
- Beta hCG confirmed
Patient
Name: Divya Mani | Phone: 7795932117
Address
House No: 180, Eswari Flat 303 third floor 4th main road Maithri Layout
Summary
Customer Divya Mani requested a Beta hCG blood test for the next day. After confirming address and patient details, customer requested a 5:30 PM slot but it was unavailable; order was ultimately scheduled for 08:00 PM on March 28, 2026.
Actual Booking (CRM)
Tests: Beta hCG - Pregnancy marker
Patient: Divya Mani
Address: N/A
Slot: 26-03-2026 05:30:00 PM
Findings (2)
critical
missed test
pending
Customer confirmed "Beta hCG" but it was not booked in the CRM order.
Expected: Beta hCG
critical
wrong test
pending
"Beta hCG - Pregnancy marker" was booked in the CRM order but the customer did not confirm it.
Actual: Beta hCG - Pregnancy marker