Agent
Hi, Riya here.
03:30 pm
Agent
Hi Aarnav! I'm Riya from Orange Health 🧡 How can I help you today?
03:30 pm
Customer
Want to book another test
03:31 pm
Agent
Great! Let me connect you with our booking team right away. They'll help you choose the right test and get you scheduled.
📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
03:31 pm
Agent
Summary: new_booking
Order: Unknown | Phone: 7506101545
Reason: new_booking
OMS: https://oms.orangehealth.in/request/Unknown
SuperCRM: https://supercrm.orangehealth.in/request/Unknown
03:31 pm
Agent
Hi, Pranshu Shrinag here.
03:31 pm
Agent
Good evening!
03:31 pm
Customer
Good evening
03:31 pm
Agent
Sure, I will assist you with the same.
03:31 pm
Agent
Kindly let me know which test you are looking to book.
03:31 pm
Customer
It was good
03:31 pm
Customer
Hba1c, iron, hemoglobin, fasting suger
03:32 pm
Agent
Since your last order was booked through our partner Dr. Ayiswarya Marreddy/Sikhi Skin and Hair Clinc, would you like to book the test with them again?
Or would you like to book the test directly with us?
03:32 pm
Agent
Kindly confirm if you are looking to book the test with the previous partner.
03:34 pm
Customer
I want to book directly with you
03:34 pm
Agent
Thank you for your confirmation.
03:34 pm
Agent
<b>Here are the test details and the report availability time after the sample collection.<br></b>
805
Block-09, manbhum around the grove, white field rd, kondapur, whitefields, gachibowli, hyderabad, telangana 500084, india
03:35 pm
Customer
Send me test details
03:36 pm
Agent
I apologize; please ignore the above text.
03:36 pm
Agent
<b>Kindly confirm the address below so I can share the correct cost of the test and report timing.<br><br></b> 805
Block-09, manbhum around the grove, white field rd, kondapur, whitefields, gachibowli, hyderabad, telangana 500084, india
03:36 pm
Agent
Please let me know if you’re still available, and I’ll be happy to assist you further.
03:39 pm
Agent
It appears that you’re currently unavailable on WhatsApp, I will proceed to connect with you via call to assist you further.
03:41 pm
Agent
<b>Here are the test details and the report availability time after the sample collection.<br></b>
Glycosylated Haemoglobin (HbA1c) - ₹540 - 6 hours
Total Iron - ₹500 - 6 hours
Haemoglobin (Hb) - ₹180 - 6 hours
Fasting Blood Sugar (FBS) - ₹120 - 6 hours
<b>Total: ₹ 1340 only.</b>
03:42 pm
Agent
<b>For Fasting Sample (FBS)</b>: This will be taken after <b>10–12 hours of overnight fasting</b>. <i>(Can drink only plain water)</i>
Please ensure you follow the fasting and timing instructions for accurate results.
03:42 pm
Agent
Your order has been booked successfully.
Collection day
Tomorrow, 26th March 2026
Collection slot
08:30 am
03:47 pm
Agent
Kindly note that our eMedic will call you upon reaching your location. Please answer the call to ensure a smooth and timely service and to avoid any delays or rescheduling.
03:47 pm
Agent
The E-Medic will give you a call on this number: 7506101545.
03:48 pm
Agent
<b>Thank you; your order has been scheduled!</b>
I have shared the invoice and payment link with you on WhatsApp.
‼️<b>Kindly review the invoice carefully before making the payment and providing the sample</b> <b>to ensure all patient and test details are correct.</b>‼️
In case you notice any error, please reach out to our chat support; we’ll be happy to assist you right away!
03:48 pm
Agent
Your satisfaction is our top priority. May I kindly ask if there’s anything else you would like to discuss or clarify?
03:49 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
03:51 pm