Conversation #772

Date: 2026-03-25 Associate: Unknown reviewed

Conversation

Agent
Hi, Riya here.
03:31 pm
Agent
Hi Sankar! 🧡 I can see your order BLR5512996 is scheduled for tomorrow, 26 March at 6:00 AM. Your payment of ₹360 is confirmed. What do you need help with — tracking, rescheduling, or something else?
03:31 pm
Customer
I want to book one fasting and one post prandial test and HbA1s test
03:32 pm
Agent
Got it, Sankar! You're looking to book Fasting Blood Sugar, Post-Meal Blood Sugar, and HbA1c tests. Let me connect you with our booking team right away — they'll give you pricing, confirm availability for your area, and get you scheduled. 📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
03:32 pm
Agent
Summary: new_booking Order: BLR5512996 | Phone: 9790311354 Reason: new_booking OMS: https://oms.orangehealth.in/request/BLR5512996 SuperCRM: https://supercrm.orangehealth.in/request/BLR5512996
03:32 pm
Agent
Hi, Suryapratap Acharya here.
03:32 pm
Agent
Hi, Shalabh Sharma here.
03:32 pm
Agent
Good evening.
03:32 pm
Customer
Yes
03:33 pm
Agent
Are you looking to book new order or an existing order.
03:34 pm
Customer
Existing order is it booked for fasting and post prandial
03:35 pm
Agent
We request you to kindly stay connected with us while we share this chat with the concerned team to assist you further.
03:35 pm
Agent
[Image]
03:35 pm
Agent
Hi, Abbas Ali here.
03:35 pm
Agent
Good evening.
03:35 pm
Agent
Please give me two minutes to review the above conversation, and I’ll get back to you.
03:35 pm
Customer
Ok
03:36 pm
Agent
Could you please confirm if the patient name is S Annaporani or Annapoorani because, as checked, there are 2 different names updated in the same order, and the test booked is only for fasting blood sugar and not for PPBS.
03:37 pm
Customer
Annapoorani
03:38 pm
Agent
Thank you for the confirmation. I will make the changes with the patient name as Annapoorani with the tests FBS and PPBS.
03:39 pm
Customer
Need to book for ppbs and hbA1c too
03:39 pm
Customer
Yes please
03:39 pm
Agent
Sure, please allow me a moment.
03:39 pm
Customer
Ok
03:39 pm
Agent
Glycosylated Haemoglobin (HbA1c) Reports Within 6 hours ₹490 Post Prandial Blood Sugar (PPBS) Reports Within 6 hours ₹180 Please confirm the test and the amount to be paid. You will receive a revised invoice along with a payment link for the same after adding the test.
03:40 pm
Customer
Yes
03:41 pm
Agent
I have added the requested test to your order and shared the revised invoice along with the payment link via your registered WhatsApp number.
03:42 pm
Agent
Could you please confirm the slot for PPBS? [Image]
03:43 pm
Customer
11:30
03:43 pm
Customer
Only 490 right?
03:43 pm
Customer
We already paid 360
03:43 pm
Agent
Yes, the amount to be paid is only 490/-.
03:44 pm
Agent
Please find the slot details below. Primary Collection Day: Tomorrow, 26th March 2026 Time: 06:00 am Recollection 2 Day: Tomorrow, 26th March 2026 Time: 11:30 am
03:45 pm
Agent
Is there anything else I can assist you with?
03:46 pm
Customer
Thanks
03:47 pm
Agent
You're welcome.
03:47 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
03:47 pm
Customer
It was good
02:39 am

AI Extraction

Customer Requests

  • Fasting Blood Sugar (FBS) confirmed
  • Post Prandial Blood Sugar (PPBS) confirmed
  • Glycosylated Haemoglobin (HbA1c) confirmed

Patient

Name: Annapoorani | Phone: 9790311354

Summary

Customer requested to add PPBS and HbA1c tests to existing order BLR5512996. All three tests (FBS, PPBS, HbA1c) were confirmed with collection slots at 6:00 AM and 11:30 AM on 26 March 2026, with additional payment of ₹490.

Actual Booking (CRM)

Tests: Fasting Blood Sugar (FBS), Post Prandial Blood Sugar (PPBS), Glycosylated Haemoglobin (HbA1c)

Patient: Annapoorani

Address: N/A

Slot: 26-03-2026 06:00:00 AM

Findings (0)

No findings for this conversation.