Conversation #773

Date: 2026-03-25 Associate: Riya @ Orange pending review

Conversation

Customer
Hey
03:31 pm
Agent
Hi, Riya here.
03:31 pm
Agent
Hi! I'm Riya from Orange Health 🧡 How can I help you today?
03:31 pm
Customer
I want to take a blood test Tommorow
03:31 pm
Agent
Great! Let me connect you with our booking team right away — they'll help you choose the right test and schedule your collection for tomorrow. 📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
03:31 pm
Agent
Summary: new_booking Order: Unknown | Phone: 7550031474 Reason: new_booking OMS: https://oms.orangehealth.in/request/Unknown SuperCRM: https://supercrm.orangehealth.in/request/Unknown
03:31 pm
Agent
Hi, Sanskar Choubey here.
03:31 pm
Agent
Good evening.
03:32 pm
Customer
Gud evening
03:32 pm
Customer
So i need specific blood test for 2
03:32 pm
Customer
U kno nutrifymydiet ?
03:32 pm
Agent
Thank you for sharing the details with me. Please give me a moment while I check the test information for you. 
03:35 pm
Agent
I am so sorry, but I can only help you with information related to Orange Health Labs. Hence Please help me with the test details or prescription for better assistance.
03:39 pm
Customer
*General Health Blood Test (List to do)* - Complete Blood Count - Glucose Fasting - HbA1c - Lipid Profile - Liver Function Test - Kidney Function Test - Thyroid Function (TSH) - Vitamin and Mineral Profile (Vit D, Vit B12) - Iron Markers (Iron & Ferritin) - Electrolytes - Hscrp
03:40 pm
Customer
Blood tests to be done for thyroid: 1. Free T3 2. ⁠Free T4 3. ⁠TSH 4. ⁠ThyroGlobin Antibody (Anti Tg) 5. ⁠Thyroid Peroxidase Antibody (TPOAb) 6. ⁠TRAb Thyroid Test
03:40 pm
Agent
Thank you for the details. Hence, may I kindly know your <b>complete address with pincode</b> so I can confirm the cost and estimated report time for you?
03:43 pm
Customer
The pin code is 560091 Address - kuvempu road , vishwesharaya layout , Nagarbhavi , Sgs dream homes .
03:45 pm
Agent
[Image]
03:46 pm
Agent
We apologize, but our services are currently unavailable at your requested location. However, we’re working on expanding our reach and hope to serve your area soon.
03:46 pm
Agent
Your satisfaction is our top priority. May I kindly ask if there’s anything else you would like to discuss or clarify?
03:46 pm
Customer
Okay , then where should we come ?
03:46 pm
Agent
https://www.orangehealth.in/stores Please click the link above for details about the walk-in centers near you. Visit the nearest location, and our team will assist you with the booking. Please note an appointment is not required.&nbsp;
03:46 pm
Agent
Please note that our collection centers will be operational from 7:00 AM to 9:00 PM. For any assistance or queries, feel free to reach out to us; we’re happy to help!
03:46 pm
Customer
Okay
03:47 pm
Agent
Is there anything else I can assist you with?
03:48 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
03:50 pm
Customer
Where is the nearest orange labs near nagarbhavi
02:36 am
Agent
Hi, Riya here.
02:36 am
Agent
Hi! Orange Health is a home diagnostics service — our eMedic comes to your home for sample collection. We don't have walk-in labs in Nagarbhavi. However, you can visit any of our collection centers across Bangalore, open 7 AM–9 PM daily, no appointment needed: https://www.orangehealth.in/stores Or if you'd prefer, we can send our eMedic to your home. Would you like to book a test?
02:36 am
Customer
Can u send me the nearest one to me ?
02:36 am
Agent
Of course! To find your nearest collection center, could you share your exact location or drop a Google Maps pin? That way I can tell you which center is closest to you.
02:36 am
Customer
https://maps.google.com/maps?q=12.9738475,77.4911547
02:37 am
Agent
I can see you're in the Nagarbhavi area. Unfortunately, home collection isn't available at your location yet — we're actively expanding. In the meantime, you can visit one of our walk-in collection centers across Bangalore (open 7 AM–9 PM daily, no appointment needed): https://www.orangehealth.in/stores You can also check the nearest center to you using the link above. Is there anything else I can help with?
02:37 am

AI Extraction

Customer Requests

  • Complete Blood Count declined
  • Glucose Fasting declined
  • HbA1c declined
  • Lipid Profile declined
  • Liver Function Test declined
  • Kidney Function Test declined
  • Thyroid Function (TSH) declined
  • Vitamin and Mineral Profile declined
  • Iron Markers declined
  • Electrolytes declined
  • Hscrp declined
  • Free T3 declined
  • Free T4 declined
  • TSH declined
  • ThyroGlobin Antibody (Anti Tg) declined
  • Thyroid Peroxidase Antibody (TPOAb) declined
  • TRAb Thyroid Test declined

Patient

Name: N/A | Phone: 7550031474

Address

kuvempu road, vishwesharaya layout, Nagarbhavi, sgs dream homes, 560091

Summary

Customer requested blood tests (general health panel and thyroid panel) for home collection tomorrow. Service was unavailable at the customer's location (Nagarbhavi, 560091), and customer declined to proceed with alternative walk-in center options.

Actual Booking (CRM)

Tests: NutrifyMyDiet Full Body Essential

Patient: Pradyotha Rao

Address: N/A

Slot: 26-03-2026 10:24:00 AM

Findings (1)

critical wrong test pending

"NutrifyMyDiet Full Body Essential" was booked in the CRM order but the customer did not confirm it.

Actual: NutrifyMyDiet Full Body Essential

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