Conversation #776

Date: 2026-03-25 Associate: Gaurav Singh TTB no order found

Conversation

Customer
It was OK
08:32 am
Agent
Looks like you're busy with something else — I waited for your response and am closing this chat now. Do come back and chat whenever you're free and need my help! Take care!
08:38 am
Agent
Hi, Kamakshi here.
08:38 am
Customer
Hi, I need some support. Can you help me? Here's my prescription https://media.orangehealth.in/prod/prescriptions/iH9Z1pV8hjXpgTwmbKkuanu_6240542_*******5054145_stationerypdf_oh_merged.pdf
03:37 pm
Agent
Hi, Riya here.
03:37 pm
Agent
Hi Anu Priya! 🧡 I can see your prescription. Let me connect you with our booking team — they'll help you get these tests scheduled right away. 📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
03:37 pm
Agent
Summary: new_booking Order: Unknown | Phone: 6287668380 Reason: new_booking OMS: https://oms.orangehealth.in/request/Unknown SuperCRM: https://supercrm.orangehealth.in/request/Unknown
03:37 pm
Agent
Hi, Gaurav Singh here.
03:37 pm
Agent
Good evening!
03:37 pm
Agent
I apologize we are not able to open the link. Could you please help me with the test details on chat for better assistance?
03:38 pm
Agent
Are we still connected?
03:40 pm
Agent
It appears that you’re currently unavailable on WhatsApp, I will proceed to connect with you via call to assist you further.
03:41 pm
Agent
[Image]
03:41 pm
Agent
We attempted to contact you, but unfortunately, we were unable to connect. Please feel free to reach out at your convenience; we'll be happy to assist!
03:42 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
03:42 pm

AI Extraction

Customer Requests

  • Tests from prescription discussed

Patient

Name: Anu Priya | Phone: 6287668380

Summary

Customer shared a prescription link requesting support for test booking. Agent attempted to assist but was unable to open the prescription file and could not establish further contact with the customer.

Findings (0)

No findings for this conversation.