Conversation #778
Conversation
Agent
Please allow me a few minutes to revert back to you regarding this.
03:41 pm
Customer
Also i want to pay now
03:41 pm
Customer
Through card
03:41 pm
Customer
Please confirm once this done i will make payment
03:41 pm
Agent
Kindly hold while I look into this query for you.
03:41 pm
Agent
Thank you for staying connected; I appreciate your patience.
03:44 pm
Agent
These are the available slots. Kindly confirm. [Image]
03:44 pm
Customer
Ok 7 am works
03:44 pm
Agent
I have sent the payment link. Please check the same.
https://orn.ge/pay-aY3qZ9Hc
03:45 pm
Agent
<b>Total Amount:</b> ₹1599
<b>Discounted Amount: </b>₹1499
₹100 coupon discount applied
03:45 pm
Customer
I hav made the payment
03:47 pm
Agent
Thank you for confirming the details with me!
03:47 pm
Agent
[Image] Collection day
Tomorrow, 26th March 2026
Collection slot
07:00 am
03:47 pm
Agent
<b>Thank you; your order has been scheduled!</b>
I have shared the invoice and payment link with you on WhatsApp.
‼️<b>Kindly review the invoice carefully before making the payment and providing the sample</b> <b>to ensure all patient and test details are correct.</b>‼️
In case you notice any error, please reach out to our chat support; we’ll be happy to assist you right away!
03:47 pm
Agent
I have sent the invoice and payment link. Please check the invoice for your personal details; if you find any errors in spelling or anything else, please contact customer service and it will be corrected immediately.
03:47 pm
Agent
Kindly note that our eMedic will call you upon reaching your location. Please answer the call to ensure a smooth and timely service and to avoid any delays or rescheduling.
03:47 pm
Agent
The container will be provided by our eMedic at the time of collection. We request a fresh midstream urine sample, so please drink ample water before the visit.
The eMedic can wait for up to 5 minutes. If the sample is not provided during the visit, a recollection can be scheduled <b>only after 10AM.</b>
Let me know if you need any further help with the process.
03:47 pm
Agent
Is there anything else I can assist you with?
03:47 pm
Customer
Flat number is not required?
03:47 pm
Customer
Tomorrow 7 am right?
03:48 pm
Customer
Also flat numbers is not added, Like 2nd floor 205
03:48 pm
Agent
Sure, the sample will be collected at 7 am in the morning tomorrow.
03:49 pm
Customer
Can you share the agent number
03:50 pm
Agent
Sure, I will help you with the same.
03:50 pm
Agent
Please stay connected while I look into your query.
03:50 pm
Agent
<b>Kindly confirm the below-mentioned address to assist you better. </b>
352, 22nd Cross Rd, 7th Sector, HSR Layout, Bengaluru, Karnataka 560102
03:51 pm
Customer
Yes flat number is 2nd floor 205 is not added
03:51 pm
Agent
Sure, I will help you with the same.
03:52 pm
Agent
We request you to kindly stay connected with us while we share this chat with the concerned team to assist you further.
03:55 pm
Agent
Hi, Rakesh Ranjan here.
03:55 pm
Agent
Good evening.
03:55 pm
Customer
Yes
03:55 pm
Customer
Please share the agent number
03:56 pm
Agent
<b>BLR5515566</b> <b><br></b> <b>Kindly change the address of the customer </b>
Address -flat number is 2nd floor 205, House No: 352, 22nd Cross Rd, 7th Sector, HSR Layout, Bengaluru, Karnataka 560102, :
03:56 pm
Agent
Kindly hold while I look into this query for you.
03:57 pm
Agent
I have updated the address as per your request.
Please note that the eMedic will be assigned approximately 30 minutes prior to the sample collection. They will call you upon reaching your location; kindly assist them to reach your doorstep.
04:02 pm
Customer
Ok
04:03 pm
Agent
Is there anything else I can assist you with?
04:03 pm
Customer
Share the schedule reporting onece
04:03 pm
Agent
The sample collection is scheduled for: Collection day
Tomorrow, 26th March 2026
Collection slot
07:00 am
04:04 pm
Agent
May I kindly ask if there’s anything else you would like to discuss or clarify?
04:06 pm
Agent
BLR5515566
04:06 pm
Customer
That’s it
04:06 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
04:06 pm
AI Extraction
Customer Requests
- Urine sample collection confirmed
Patient
Name: N/A | Phone: N/A
Address
Flat number 2nd floor 205, House No: 352, 22nd Cross Rd, 7th Sector, HSR Layout, Bengaluru, Karnataka 560102
Summary
Customer confirmed a urine sample collection scheduled for 7:00 am on March 26, 2026, and requested address correction to include flat number (2nd floor 205). Payment of ₹1499 (after ₹100 coupon discount) was completed via card.
Findings (0)
No findings for this conversation.