Conversation #779
Conversation
Customer
Hi, help me placing an order in the following address: "29.443876,76.96202".
04:02 pm
Agent
Hi, Riya here.
04:02 pm
Agent
Hi Gopal! 🧡 I'd be happy to help you place an order. I checked the coordinates you shared (29.443876, 76.96202) — this area isn't in our current service coverage yet. We currently serve Bengaluru, Hyderabad, Delhi NCR (Noida & Gurgaon), and Mumbai. In the meantime, you can check our app or website for the most up-to-date coverage: https://www.orangehealth.in/stores
If you're in one of our service cities, please share your pincode and I can connect you with our booking team right away!
📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
04:02 pm
Agent
Summary: new_booking
Order: Unknown | Phone: 9817060187
Reason: new_booking
OMS: https://oms.orangehealth.in/request/Unknown
SuperCRM: https://supercrm.orangehealth.in/request/Unknown
04:02 pm
Agent
Hi, Gaurav Singh here.
04:02 pm
Agent
Good evening!
04:02 pm
Agent
[Image]
04:03 pm
Agent
We apologize, but our services are currently unavailable at your requested location. However, we’re working on expanding our reach and hope to serve your area soon.
04:03 pm
Agent
Is there anything else I can assist you with?
04:03 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
04:05 pm
AI Extraction
Patient
Name: Gopal | Phone: 9817060187
Address
29.443876,76.96202
Summary
Customer attempted to place an order at coordinates outside Orange Health's service coverage. The area is not currently serviceable; agent informed customer that services are only available in Bengaluru, Hyderabad, Delhi NCR, and Mumbai.
Findings (0)
No findings for this conversation.