Conversation #780
Conversation
Customer
Hi
04:00 pm
Agent
Hi, Riya here.
04:00 pm
Agent
Hi Pragathi! I'm Riya from Orange Health 🧡 How can I help you today?
04:00 pm
Customer
Need to book an appointment
04:01 pm
Agent
Great! Let me connect you with our booking team right away. They'll help you choose the right test and schedule your home collection.
📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
04:01 pm
Agent
Summary: new_booking
Order: Unknown | Phone: 9538366850
Reason: new_booking
OMS: https://oms.orangehealth.in/request/Unknown
SuperCRM: https://supercrm.orangehealth.in/request/Unknown
04:01 pm
Agent
Hi, Sanskar Choubey here.
04:01 pm
Agent
Good evening.
04:01 pm
Agent
Sure, I will definitely help you with your query. Please help me with the test details or prescription for better assistance.
04:02 pm
Agent
Are we still connected?
04:05 pm
Agent
It appears that you’re currently unavailable on WhatsApp, I will proceed to connect with you via call to assist you further.
04:07 pm
Customer
What?
04:08 pm
Agent
[Image]
04:09 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
04:09 pm
Agent
cx alredy booked
04:09 pm
AI Extraction
Patient
Name: Pragathi | Phone: 9538366850
Summary
Customer initiated a booking request but the conversation was incomplete. The agent attempted to gather test details and prescription information but lost connection. Agent noted that customer may have already booked separately.
Actual Booking (CRM)
Tests: Electrolytes
Patient: Mookambika
Address: N/A
Slot: 26-03-2026 09:30:00 AM
Findings (2)
critical
wrong test
pending
"Electrolytes" was booked in the CRM order but the customer did not confirm it.
Actual: Electrolytes
major
wrong patient
pending
The booked patient name does not match the name from the conversation.
Expected: Pragathi
Actual: Mookambika