Conversation #781
Conversation
Customer
Hi
03:49 pm
Customer
Cam u share cost of serum creatinine test?
03:49 pm
Agent
Hi, Riya here.
03:52 pm
Customer
Can u share cost of serum creatinine test?
03:53 pm
Agent
Hi R P! 🧡 The Serum Creatinine test is ₹400. This test checks kidney function and is often part of a kidney profile or full body checkup. Would you like to book this test, or do you need help with pricing for other tests?
📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
03:53 pm
Agent
Summary: test_pricing
Order: Unknown | Phone: 9773758035
Reason: test_pricing
OMS: https://oms.orangehealth.in/request/Unknown
SuperCRM: https://supercrm.orangehealth.in/request/Unknown
03:53 pm
Agent
Hi, Kaif Qureshi here.
03:53 pm
Agent
Good evening!
03:53 pm
Agent
Sure, I will help you with the test details.
03:53 pm
Agent
<b>Kindly confirm the below-mentioned address to assist you better. </b>
House No: B2-603, Kutchi Sarvoday Nagar, PL Lokhande Marg, Opposite Manjari Arcade, Chembur West, Mumbai- 400043
03:54 pm
Customer
Need it for senioá¹› citizen
03:54 pm
Customer
Yes
03:54 pm
Customer
What's the discount
03:54 pm
Agent
Thank you for confirming the details with me!
03:54 pm
Agent
I will let you know about the test details. Please give me a few minutes.
03:54 pm
Agent
Please allow me a few minutes to revert back to you regarding this.
03:57 pm
Agent
Thank you for staying connected; I appreciate your patience.
03:57 pm
Agent
<b>Below are the test details with prices and report timing:</b>
Creatinine
Reports Within 6 hours
₹250
03:57 pm
Agent
To inform you that your order is below Rs. 350, so an Rs. 150 recollection charge will be applicable.
03:57 pm
Agent
<b>Total - Rs. 400</b>
03:58 pm
Customer
Ok
03:58 pm
Agent
May I know if you would like to proceed with the booking process?
03:58 pm
Customer
Pl wait
03:58 pm
Agent
Sure, please take your time.
03:58 pm
Agent
Please feel free to reach out for any further assistance. We'll be happy to assist you!
03:59 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
03:59 pm
Customer
Cost is too high
03:59 pm
Agent
Hi, Kaif Qureshi here.
03:59 pm
Customer
Can you give me a better price
04:00 pm
Agent
I completely understand your concern regarding the pricing. But at Orange Health Labs we do not do batch processing with your samples; we have minimum report timing, and our Lab is approved by ICMR. Additionally, we will collect your sample within 60 minutes. According to this, the test prices are fixed.
While our prices reflect this level of quality and commitment, you can also apply any available discount coupons as per the terms and conditions to make it more cost-effective.
04:00 pm
Agent
May I know if we're still connected to assist you better?
04:03 pm
Agent
It appears that you’re currently unavailable on WhatsApp, I will proceed to connect with you via call to assist you further.
04:05 pm
Agent
[Image]
04:05 pm
Agent
We attempted to contact you, but unfortunately, we were unable to connect. Please feel free to reach out at your convenience; we'll be happy to assist!
04:06 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
04:06 pm
AI Extraction
Customer Requests
- Serum Creatinine discussed
Patient
Name: R P | Phone: 9773758035
Address
House No: B2-603, Kutchi Sarvoday Nagar, PL Lokhande Marg, Opposite Manjari Arcade, Chembur West, Mumbai- 400043
Summary
Customer inquired about Serum Creatinine test pricing (₹400 total with recollection charge). Customer confirmed address and mentioned test is for a senior citizen, but did not proceed with booking due to pricing concerns and requested better discounts.
Findings (0)
No findings for this conversation.