Conversation #783
Conversation
Agent
Sure, you can share the details via email and please share the confirmation message once the details shared.
10:59 am
Customer
Mail id?
10:59 am
Agent
Please allow me a moment to share the details.
10:59 am
Agent
Hi, please share your details to "support@orangehealth.in".
11:00 am
Agent
Once the details have been shared, kindly share the confirmation message.
11:00 am
Agent
Thanks for reaching out to Orange Health Labs.
11:00 am
Agent
We hope our agent addressed your concerns. Would you like to continue the conversation?
11:01 am
Customer
No, thank you!
11:06 am
Agent
Thank you for reaching out to Orange Health Labs. We'll close the chat now.
11:06 am
Customer
Hi
09:15 am
Agent
Hi, Riya here.
03:52 pm
Customer
Why so late in reply?
03:56 pm
Agent
Hi Dakshayini! I'm so sorry for any delay — I'm here now and ready to help. What can I assist you with today?
03:56 pm
Customer
Can you call back. Need to discuss customised blood test.
03:57 pm
Agent
I can help you with customised blood tests right here — no wait time! What specific tests or health concerns are you looking to cover?
03:57 pm
Customer
I will attach the list here and wanted your best discount price for this entire test parameters.
03:58 pm
Agent
Got it! Please go ahead and share the list of tests you need. Once I see it, I'll connect you with our booking team — they have access to live pricing, customisation options, and can give you the best rate for your entire panel.
📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
03:58 pm
Agent
Summary: test_pricing
Order: Unknown | Phone: 9845038215
Reason: test_pricing
OMS: https://oms.orangehealth.in/request/Unknown
SuperCRM: https://supercrm.orangehealth.in/request/Unknown
03:58 pm
Agent
Hi, Pranshu Shrinag here.
03:58 pm
Agent
Good evening!
03:58 pm
Customer
[Image] Here are the test required.
03:59 pm
Agent
Sure, I will assist you with the same.
03:59 pm
Customer
Which test package I need to take to cover all these items?
04:00 pm
Agent
Kindly confirm which of the below addresses is correct.
[Image]
04:00 pm
Customer
Second one
04:01 pm
Agent
Thank you for your confirmation.
04:01 pm
Agent
As per your prescription, HIV and HCV tests have been advised. We have multiple options available for these tests, which I have listed below.
Kindly confirm which tests you would like to proceed with for booking:
<b>For HIV Test:<br></b>
HIV 1 & 2 (ECLIA) – Reports within 12 hours – ₹900
HIV DUO – Reports within 12 hours – ₹760
HIV-1 RNA Qualitative Detection, PCR – Reports within 29 Mar – ₹5000
HIV-1 Viral Load, Quantitative, PCR – Reports within 29 Mar – ₹6000
HIV-2 RNA Qualitative Detection, PCR – Reports within 29 Mar – ₹4150
HIV-1 & 2 Western Blot by EIA (Serum) – Reports within 29 Mar – ₹2940
<b>For HCV Test:<br></b>
Hepatitis C Virus Antibodies (Anti-HCV) – Total – Reports within 12 hours – ₹1580
Hepatitis C Virus (HCV) Genotyping, Sanger – Reports within 30 Mar – ₹7630
Hepatitis C Viral Load, Qualitative, PCR – Reports within 28 Mar – ₹4895
Hepatitis C Virus Antibody (Anti-HCV) IgM – Reports within 31 Mar – ₹1655
Hepatitis C Viral Load, RNA, Quantitative, RT-PCR – Reports within 30 Mar – ₹8060
04:02 pm
Agent
It appears that you’re currently unavailable on WhatsApp, I will proceed to connect with you via call to assist you further.
04:07 pm
Agent
[Image]
04:07 pm
Agent
I completely understand your concern. For a thorough interpretation and appropriate medical advice, we recommend consulting your doctor, who can best guide you based on your overall health and the report findings.
I will share the remaining test details as individual tests.
04:13 pm
Agent
<b>Here are the test details and the report availability time after the sample collection.<br></b>
Complete Blood Count (CBC) - ₹480 - 6 hours
Fasting Blood Sugar (FBS) - ₹180 - 6 hours
Post Prandial Blood Sugar (PPBS) - ₹180 - 6 hours
Glycosylated Haemoglobin (HbA1c) - ₹490 - 6 hours
Thyroid Stimulating Hormone (TSH) - ₹350 - 6 hours
Prothrombin Time (PT/INR) - ₹550 - 6 hours
Activated Partial Thromboplastin Time (aPTT) - ₹550 - 9 hours
Kidney Function Test with Electrolytes - ₹1150 - 6 hours
Liver Function Test (LFT) - ₹950 - 6 hours
HBsAg (ECLIA) - ₹940 - 12 hours
Rapid Syphilis IgG/IgM - ₹350 - 6 hours
<b>Total: ₹ 6170 only.</b>
04:16 pm
Agent
Please note that we cannot recommend or suggest any tests. Kindly consult your doctor for confirmation.
04:17 pm
Agent
Is there anything else I can assist you with?
04:17 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
04:18 pm
AI Extraction
Customer Requests
- Customised blood test panel (as per attached list) discussed
- HIV testing options discussed
- HCV testing options discussed
Patient
Name: Dakshayini | Phone: 9845038215
Address
Second address (confirmed by customer, but full address not stated in chat)
Summary
Customer Dakshayini requested a customized blood test panel based on an attached prescription list, seeking best discount pricing. Agent provided options for HIV and HCV tests along with other individual tests totaling ₹6170, but no specific tests were confirmed for booking.
Findings (0)
No findings for this conversation.