Conversation #784
Conversation
Customer
Hi, I need some support. Can you help me?
04:18 pm
Agent
Hi, Riya here.
04:18 pm
Agent
Hi! I'm Riya from Orange Health 🧡 Of course, I'm here to help. Could you tell me what you need support with — reports, tracking, payments, fasting instructions, or something else?
04:18 pm
Customer
Need to do cholesterol test
04:19 pm
Agent
Great! Our Cholesterol Total test costs ₹210 and doesn't require fasting. Let me connect you with our booking team to schedule your home collection right away.
📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
04:19 pm
Agent
Summary: test_pricing
Order: Unknown | Phone: 9595489248
Reason: test_pricing
OMS: https://oms.orangehealth.in/request/Unknown
SuperCRM: https://supercrm.orangehealth.in/request/Unknown
04:19 pm
Agent
Hi, Harsh Jain here.
04:19 pm
Agent
Good evening!
04:20 pm
Customer
Book
04:20 pm
Agent
Sure, I can definitely help you with that!
04:21 pm
Customer
I’m at Navy Nagar
04:21 pm
Agent
Could you please confirm your area pin code?
04:24 pm
Customer
400005
04:24 pm
Agent
We apologize, but our services are currently unavailable at your requested location. However, we’re working on expanding our reach and hope to serve your area soon.
04:26 pm
Agent
https://www.orangehealth.in/stores
Please click the link above for details about the walk-in centers near you. Visit the nearest location, and our team will assist you with the booking. Please note an appointment is not required.
04:29 pm
Agent
Is there anything else I can assist you with?
04:29 pm
Agent
Since you seem to be away, I'm closing this chat. Kindly get back to us if you have any further queries or need any assistance.
04:30 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
04:30 pm
AI Extraction
Customer Requests
- Cholesterol Total confirmed
Patient
Name: N/A | Phone: 9595489248
Address
Navy Nagar, 400005
Summary
Customer requested a Cholesterol Total test and attempted to book home collection at Navy Nagar (400005), but the service is unavailable at that location. Customer was directed to nearby walk-in centers.
Findings (0)
No findings for this conversation.