Conversation #786
Conversation
Customer
Ok
04:33 pm
Customer
9 am available ?
04:34 pm
Agent
[Image]
04:34 pm
Agent
These are the available slot timings for <b>Friday</b>.
04:34 pm
Agent
May I please check if we’re still connected?
04:38 pm
Agent
It appears that you’re currently unavailable on WhatsApp, I will proceed to connect with you via call to assist you further.
04:38 pm
Agent
[Image]
04:38 pm
Agent
Collection day
Friday, 27th March 2026
Collection slot
09:45 am
04:39 pm
Agent
<b>Thank you; your order has been scheduled!</b>
I have shared the invoice and payment link with you on WhatsApp.
‼️<b>Kindly review the invoice carefully before making the payment and providing the sample</b> <b>to ensure all patient and test details are correct.</b>‼️
In case you notice any error, please reach out to our chat support; we’ll be happy to assist you right away!
04:39 pm
Agent
Once our eMedic reaches your location, they'll give you a call. Please answer to avoid any delay or cancellation.
04:39 pm
Agent
The container will be provided by our eMedic at the time of collection. We request a fresh midstream urine sample, so please drink ample water before the visit.
The eMedic can wait for up to 5 minutes. If the sample is not provided during the visit, a recollection can be scheduled <b>only after 10AM.</b>
Let me know if you need any further help with the process.
04:39 pm
Agent
[Image]
04:39 pm
Agent
Primary Collection
Day: Friday, 27th March 2026
Time: 09:45 am
Recollection 2
Day: Saturday, 28th March 2026
Time: 09:45 am
Recollection 3
Day: Sunday, 29th March 2026
Time: 09:45 am
04:43 pm
Agent
[Image]
04:43 pm
Agent
[Image]
04:44 pm
Agent
[Image]
04:44 pm
Agent
Please check the details, and if there are any errors, kindly let me know.
04:44 pm
Agent
I hope your queries were resolved over the call. Please feel free to reach out for any further assistance. We'll be happy to assist you!
04:44 pm
Agent
Booked over a call
04:44 pm
Agent
Fasting is not necessary for these tests; however, if your doctor advises it, please follow their instructions accordingly.
04:46 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
04:46 pm
Customer
Will await the confirmation , as discussed
04:55 pm
Agent
Hi, Harsh Jain here.
04:55 pm
Agent
Good evening!
04:55 pm
Agent
Good evening!
04:55 pm
Agent
I can see that your order has already been booked. Is there anything else I can assist you with today?
04:56 pm
Agent
May I please check if we’re still connected?
04:59 pm
Agent
It appears that you’re currently unavailable on WhatsApp, I will proceed to connect with you via call to assist you further.
04:59 pm
Agent
[Image]
04:59 pm
Agent
<b>Total Amount: ₹2539</b>
05:00 pm
Agent
I hope your queries were resolved over the call. Please feel free to reach out for any further assistance. We'll be happy to assist you!
05:01 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
05:01 pm
Customer
Thank you
05:01 pm
Agent
Hi, Harsh Jain here.
05:01 pm
Agent
Good evening!
05:01 pm
Agent
Thank you so much for the appreciation. Such feedback makes our day!
05:01 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
05:01 pm
Customer
You too
05:02 pm
AI Extraction
Customer Requests
- Unknown - discussed over call confirmed
Patient
Name: N/A | Phone: N/A
Summary
Customer requested 9 AM availability. Order was booked over a call for Friday, 27th March 2026 at 09:45 AM with recollection slots on Saturday and Sunday. Test details were discussed over call but not explicitly stated in chat.
Findings (0)
No findings for this conversation.