Conversation #787
Conversation
Customer
Hi, I need some support. Can you help me?
04:17 pm
Agent
Hi, Riya here.
04:17 pm
Agent
Hi! I'm Riya from Orange Health 🧡 How can I help you today?
04:17 pm
Customer
1. *Complete Blood Picture (CBP)*
2. *Serum TSH (Thyroid-Stimulating Hormone)*
3. *Creatinine*
4. *Calcium (Ca²⁺)*
5. *Phosphate (PO₄²⁻)*
6. *Liver Function Tests (LFT)*
04:17 pm
Agent
I can see you're looking to book these tests: Complete Blood Picture, Thyroid Profile (TSH), Creatinine, Calcium, Phosphate, and Liver Function Tests. Let me connect you with our booking team right away — they'll confirm pricing, availability in your area, and get you scheduled.
📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
04:17 pm
Agent
Summary: new_booking
Order: Unknown | Phone: 8790427678
Reason: new_booking
OMS: https://oms.orangehealth.in/request/Unknown
SuperCRM: https://supercrm.orangehealth.in/request/Unknown
04:17 pm
Agent
Hi, Shalabh Sharma here.
04:17 pm
Agent
Good Evening.
04:18 pm
Customer
Hi
04:18 pm
Customer
1. *Complete Blood Picture (CBP)*
2. *Serum TSH (Thyroid-Stimulating Hormone)*
3. *Creatinine*
4. *Calcium (Ca²⁺)*
5. *Phosphate (PO₄²⁻)*
6. *Liver Function Tests (LFT)*
04:18 pm
Customer
Prices
04:18 pm
Agent
Please share your address along with the PIN code so that we can check whether we provide service at your location.
04:19 pm
Customer
500003
04:19 pm
Agent
Kindly hold while I look into this query for you.
04:20 pm
Customer
Krishna Nagar Kattamaisamma Temple video, Hyderabad, 500003, TS, IN https://maps.google.com/maps?q=17.44925351,78.48022428
04:20 pm
Agent
Complete Haemogram (CBP) - ₹500 - 6 hours
Thyroid Stimulating Hormone (TSH) - ₹330 - 6 hours
Creatinine - ₹260 - 6 hours
Calcium - ₹320 - 6 hours
Liver Function Test (LFT) - ₹760 - 6 hours
Phosphorus - ₹230 - 6 hours <b><br></b> <b>Total Amount- ₹ 2400/-</b>
04:25 pm
Customer
Ok
04:26 pm
Customer
Any combined plan is available
04:26 pm
Agent
Full Body Checkup - Essential
₹ 1599
Peripheral Smear
₹ 200
<b>Total Amount- ₹ 1799/-</b>
04:28 pm
Customer
All the test are included in this
04:29 pm
Agent
Yes, it is included.
04:29 pm
Agent
Would you like to proceed with the booking?
04:31 pm
Agent
Are we still connected?
04:34 pm
Agent
It appears that you’re currently unavailable on WhatsApp, I will proceed to connect with you via call to assist you further.
04:36 pm
Customer
Yes
04:36 pm
Agent
[Image]
04:36 pm
Customer
Yes I want to book it for my daughter
04:36 pm
Agent
Please let us know the following details:
<b>Patient's Name :<br>Contact for Communication: <br>Age : <br>Gender : <br><br></b>
04:37 pm
Customer
Please let us know the following details:
**Patient's Name : Harini
Contact for Communication: 8790427678
Age : 1 year
Gender : Female
**
04:39 pm
Agent
Apologies, we don't perform the blood test below 2 years of age.
04:39 pm
Agent
Is there anything else I can assist you with?
04:39 pm
Customer
K
04:40 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
04:41 pm
AI Extraction
Customer Requests
- Complete Blood Picture (CBP) declined
- Serum TSH (Thyroid-Stimulating Hormone) declined
- Creatinine declined
- Calcium declined
- Phosphate declined
- Liver Function Tests (LFT) declined
Patient
Name: Harini | Phone: 8790427678
Address
Krishna Nagar Kattamaisamma Temple video, Hyderabad, 500003, TS, IN
Summary
Customer requested 6 individual tests for their 1-year-old daughter Harini. Agent provided pricing and suggested Full Body Checkup plan, but booking was declined as Orange Health does not perform blood tests for patients below 2 years of age.
Findings (0)
No findings for this conversation.