Conversation #788
Conversation
Customer
vitamin profile
crp
esr
uric acid
ra factor
aso
ana profile
04:18 pm
Agent
Hi, Riya here.
04:18 pm
Agent
Hi Utkarsh! I can see you're interested in these tests: Vitamin Profile, CRP, ESR, Uric Acid, RA Factor, ASO, and ANA Profile. Let me connect you with our booking team — they'll give you exact pricing, create a package if needed, and get you scheduled right away.
📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
04:18 pm
Agent
Summary: test_pricing
Order: Unknown | Phone: 7503233463
Reason: test_pricing
OMS: https://oms.orangehealth.in/request/Unknown
SuperCRM: https://supercrm.orangehealth.in/request/Unknown
04:18 pm
Agent
Hi, Aman Khan here.
04:18 pm
Customer
Any plan included all these in one
04:19 pm
Agent
Good evening!
04:19 pm
Agent
Sure, I will help you with the same.
04:20 pm
Customer
Please give me the exact plan for this with cost
04:20 pm
Agent
Apologies, these tests are not in one package; we need to add them separately.
04:22 pm
Customer
Can you create a cart included all these with final cost
04:23 pm
Agent
Please allow me a moment.
04:23 pm
Customer
Sure
04:23 pm
Agent
Upon review, I see that your previous order was preferred by Dr. Abhishek Narayan Kindly confirm whether this order should also be preferred by the same doctor, or if you would like us to create a new booking.
04:24 pm
Customer
New booking
04:24 pm
Agent
Could you please confirm the address?
1204a, 13th floor, tower d14
Supertech oxford square 1 tower d-12, supertech oxford square-1, a, greater noida, ithaira, uttar pradesh 201306, india
04:25 pm
Customer
Yes
04:26 pm
Agent
Thank you for confirming.
04:27 pm
Agent
Could you please confirm the vitamin test you are looking for?
04:29 pm
Customer
D3 and b12
04:29 pm
Agent
Thank you for confirming.
04:31 pm
Agent
C-Reactive Protein (CRP) - ₹440 - 6 hours
Erythrocyte Sedimentation Rate (ESR) - ₹150 - 6 hours
Uric Acid - ₹180 - 6 hours
Rheumatoid Factor (RA) Quantitative - ₹560 - 12 hours
Antistreptolysin O (ASO) Titre - ₹600 - Fri, 27 Mar
Anti Nuclear Antibody (ANA) Profile - ₹6000 - Mon, 30 Mar
Vitamin D 1,25-Dihydroxy - ₹4200 - Fri, 27 Mar
Vitamin B12 - ₹990 - 6 hours <b><br></b> <b>Total Amount: ₹ 13120/-</b>
04:31 pm
Agent
May I proceed with the booking?
04:34 pm
Agent
It appears that you’re currently unavailable on WhatsApp, I will proceed to connect with you via call to assist you further.
04:38 pm
Agent
[Image]
04:38 pm
Customer
Okay thanks
04:39 pm
Agent
I hope your queries were resolved over the call. Please feel free to reach out for any further assistance. We'll be happy to assist you!
04:39 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
04:40 pm
Customer
Yes, sure
Thank you so much
04:49 pm
Agent
Hi, Aman Khan here.
04:49 pm
Agent
Good evening!
04:49 pm
Agent
Thank you so much for the appreciation. Such feedback makes our day!
04:49 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
04:49 pm
AI Extraction
Customer Requests
- Vitamin Profile (D3 and B12) confirmed
- CRP confirmed
- ESR confirmed
- Uric Acid confirmed
- RA Factor confirmed
- ASO confirmed
- ANA Profile confirmed
Patient
Name: Utkarsh | Phone: 7503233463
Address
1204a, 13th floor, tower d14, Supertech Oxford Square 1 tower D-12, Supertech Oxford Square-1, A, Greater Noida, Ithaira, Uttar Pradesh 201306, India
Summary
Customer requested a package combining Vitamin Profile (D3 and B12), CRP, ESR, Uric Acid, RA Factor, ASO, and ANA Profile. Agent provided individual pricing totaling ₹13,120 and proceeded with booking after phone call confirmation.
Findings (0)
No findings for this conversation.