Conversation #789

Date: 2026-03-25 Associate: Suryapratap Acharya TTB pending review

Conversation

Customer
Hi, I need some support. Can you help me?
04:29 pm
Agent
Hi, Riya here.
04:29 pm
Agent
Hi Nishant! I'm Riya from Orange Health 🧡 I'm here to help. What do you need assistance with today?
04:29 pm
Customer
Need details to book a test
04:29 pm
Agent
Great! Let me connect you with our booking team right away — they'll help you choose the right test and complete your order. 📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
04:29 pm
Agent
Summary: new_booking Order: Unknown | Phone: 8295709161 Reason: new_booking OMS: https://oms.orangehealth.in/request/Unknown SuperCRM: https://supercrm.orangehealth.in/request/Unknown
04:29 pm
Customer
Also more details on discount
04:29 pm
Agent
Hi, Suryapratap Acharya here.
04:29 pm
Agent
Good evening.
04:29 pm
Customer
Need details to book a test Also more details on discount
04:30 pm
Agent
Sure, I will help you with the booking & check the available slots.
04:31 pm
Agent
May I know this address is correct? e-302,sjr brooklyn,itpl main road kundalahalli,bangalore,560037
04:34 pm
Customer
I just booked
04:35 pm
Agent
Thank you for confirmation.
04:35 pm
Agent
Your satisfaction is our top priority. May I kindly ask if there’s anything else you would like to discuss or clarify?
04:35 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
04:38 pm

AI Extraction

Customer Requests

  • discussed

Patient

Name: Nishant | Phone: 8295709161

Address

e-302, sjr brooklyn, itpl main road kundalahalli, bangalore, 560037

Summary

Customer Nishant inquired about booking a test and requested discount details. The associate confirmed the address, and the customer indicated they had already completed the booking.

Actual Booking (CRM)

Tests: Full Body Checkup - Advanced, Full Body Checkup - Advanced

Patient: Nishant

Address: N/A

Slot: 26-03-2026 10:00:00 AM

Findings (2)

critical wrong test pending

"Full Body Checkup - Advanced" was booked in the CRM order but the customer did not confirm it.

Actual: Full Body Checkup - Advanced
critical wrong test pending

"Full Body Checkup - Advanced" was booked in the CRM order but the customer did not confirm it.

Actual: Full Body Checkup - Advanced

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