Conversation #790

Date: 2026-03-25 Associate: Suryapratap Acharya TTB no order found

Conversation

Customer
Hi, I need some support. Can you help me?
04:27 pm
Agent
Hi, Riya here.
04:27 pm
Agent
Hi Sameer! I'm Riya from Orange Health 🧡 Of course, I'm here to help. What do you need support with today?
04:27 pm
Customer
In full body checkup
04:28 pm
Agent
Great! Our Full Body Checkup is a comprehensive package that covers all major health parameters — CBC, thyroid, liver, kidney, lipid profile, blood sugar, and more. To give you accurate pricing and help you book, let me connect you with our booking team right away. They'll walk you through the package details and answer any questions! 📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
04:29 pm
Agent
Summary: test_pricing Order: Unknown | Phone: 8247270827 Reason: test_pricing OMS: https://oms.orangehealth.in/request/Unknown SuperCRM: https://supercrm.orangehealth.in/request/Unknown
04:29 pm
Agent
Hi, Suryapratap Acharya here.
04:29 pm
Agent
Good evening.
04:29 pm
Agent
Sure, I will hlep you with the package.
04:29 pm
Agent
May I kindly know your <b>complete address with pincode</b> so I can confirm the cost and estimated report time for you?
04:29 pm
Customer
In full body checkup we have which blood group i can know that in package 1699
04:30 pm
Agent
No, it is not included in the package. We have a different test for blood group.
04:33 pm
Customer
Or sugar test we have or not there
04:35 pm
Agent
Yes, Blood sugar is included in Full Body Checkups.
04:36 pm
Agent
Please share your <b>address along with the PIN code </b>so that we can check whether we provide service at your location.&nbsp;
04:39 pm
Customer
I will decide tomorrow
04:39 pm
Agent
Sure, feel free to connect anytime with our team.
04:40 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
04:40 pm

AI Extraction

Customer Requests

  • Full Body Checkup discussed

Patient

Name: Sameer | Phone: 8247270827

Summary

Customer Sameer inquired about Full Body Checkup package and asked about inclusions (blood group, blood sugar). Agent confirmed blood sugar is included but blood group requires a separate test. Customer deferred decision to tomorrow without providing address or booking slot.

Findings (0)

No findings for this conversation.