Conversation #791
Conversation
Customer
Hi, I need some support. Can you help me?
04:21 pm
Agent
Hi, Riya here.
04:21 pm
Agent
Hi! I'm Riya from Orange Health 🧡 Of course, I'm here to help! Could you tell me what you need assistance with — are you looking to book a test, or do you need help with an existing order?
04:21 pm
Customer
CBC with ESR
Urine Routine
ASO titre test
WIDAL test
Flu panel test
04:22 pm
Agent
Got it! I can see you're interested in CBC with ESR, Urine Routine, ASO titre, WIDAL, and Flu panel. Let me connect you with our booking team right away — they'll confirm availability, pricing, and get you scheduled.
📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
04:22 pm
Agent
Summary: new_booking
Order: Unknown | Phone: 8122327011
Reason: new_booking
OMS: https://oms.orangehealth.in/request/Unknown
SuperCRM: https://supercrm.orangehealth.in/request/Unknown
04:22 pm
Agent
Hi, Shalabh Sharma here.
04:22 pm
Customer
I need to book a test
04:22 pm
Agent
Good Evening.
04:22 pm
Customer
Good evening
04:22 pm
Agent
Please share your address along with the PIN code so that we can check whether we provide service at your location.
04:26 pm
Customer
Macaws Child development center
35, kastubha 22nd Cross jayanagar 3rd block Bangalore 560011
04:27 pm
Agent
Kindly hold while I look into this query for you.
04:28 pm
Customer
Okay
04:28 pm
Agent
Complete Blood Count (CBC) with ESR - ₹550 - 6 hours
Urine Complete Analysis - ₹250 - 6 hours
Antistreptolysin O (ASO) Titre - ₹600 - 15 hours
Flu Panel with HMPV - ₹7350 - Sat, 28 Mar
04:30 pm
Customer
Ok I'll get back to you
04:31 pm
Agent
Please confirm which widal test you are looking for,
Widal Test (Tube Method)
Reports Within 24 hours
₹400
Widal Test (Slide Method)
Reports Within 6 hours
₹360
04:31 pm
Agent
Sure, please feel free to reach out at your convenience; we'll be happy to assist!
04:31 pm
Agent
Is there anything else I can assist you with?
04:31 pm
Customer
No thank you
04:31 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
04:32 pm
AI Extraction
Customer Requests
- CBC with ESR discussed
- Urine Routine discussed
- ASO titre test discussed
- WIDAL test discussed
- Flu panel test discussed
Patient
Name: N/A | Phone: 8122327011
Address
Macaws Child development center, 35, kastubha 22nd Cross jayanagar 3rd block Bangalore 560011
Summary
Customer requested five tests (CBC with ESR, Urine Routine, ASO titre, WIDAL, and Flu panel). Agent provided pricing and availability information, but customer deferred decision and said they would get back later.
Findings (0)
No findings for this conversation.