Conversation #792

Date: 2026-03-25 Associate: Suryapratap Acharya TTB no order found

Conversation

Agent
May I know this address is correct? <b><br></b> <b>304, a block, the classe by dsr, Gandipet Main Rd, Kokapet, Hyderabad, Narsingi, Telangana 500075, India</b>
04:28 pm
Customer
Yes
04:28 pm
Agent
I request you to please share the test names.
04:29 pm
Customer
Protein total, 24 hours urine
04:29 pm
Agent
Thank you for confirmation.
04:32 pm
Agent
Please allow me a few minutes to revert back to you regarding this.
04:32 pm
Agent
Thank you for your patience.
04:37 pm
Agent
Here are the test details and the report availability time after the sample collection. <b><br>Protein Total, 24 hours Urine<br> Reports Within 6 hours<br>₹400</b>
04:37 pm
Agent
Shall I proceed with booking?
04:38 pm
Customer
Yes pls
04:39 pm
Agent
May I know these details are correct? Visak Palan 46 Y · Male
04:40 pm
Agent
Are we still connected?
04:42 pm
Agent
It appears that you’re currently unavailable on WhatsApp, I will proceed to connect with you via call to assist you further.
04:45 pm
Agent
[Image]
04:46 pm
Agent
We attempted to contact you, but unfortunately, we were unable to connect. Please feel free to reach out at your convenience; we'll be happy to assist!
04:46 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
04:46 pm
Customer
Yes
04:53 pm
Agent
Hi, Suryapratap Acharya here.
04:53 pm
Agent
Good evening.
04:53 pm
Agent
Just want to reconfirm, these details are correct? Visak Palan 46 Y · Male
04:54 pm
Customer
Yes
04:54 pm
Agent
Thank you for confirmation.
04:55 pm
Agent
Could you kindly share the date and time that would be most convenient for you?
04:58 pm
Agent
[Image]
04:59 pm
Customer
Friday to give the can
05:00 pm
Agent
Called on follow up.
05:00 pm
Agent
For a 24-hour urine test, please collect all urine passed over a 24-hour period in the container we provide. 🚫 Do not collect the first urine of the day. ✅ Start from the <b>second urine of the day </b>and collect every sample after that, including the <b>first urine of the next day.</b> Please keep the container in a cool place or refrigerated during the collection.
05:01 pm
Customer
And Sunday for sample collection a
05:01 pm
Agent
Please allow me a few minutes to revert back to you regarding this.
05:02 pm
Customer
Sure
05:02 pm
Agent
[Image] May I know the comfortable timing?
05:03 pm
Agent
It appears that you’re currently unavailable on WhatsApp, I will proceed to connect with you via call to assist you further.
05:07 pm
Agent
[Image]
05:08 pm
Agent
[Image]
05:11 pm
Agent
booking confirmation taken over the call.
05:15 pm
Agent
<b>Thank you; your order has been scheduled!</b> I have shared the invoice and payment link with you on WhatsApp. ‼️<b>Kindly review the invoice carefully before making the payment and providing the sample</b> <b>to ensure all patient and test details are correct.</b>‼️ In case you notice any error, please reach out to our chat support; we’ll be happy to assist you right away!
05:15 pm
Agent
For a 24-hour urine test, please collect all urine passed over a 24-hour period in the container we provide. 🚫 Do not collect the first urine of the day. ✅ Start from the <b>second urine of the day </b>and collect every sample after that, including the <b>first urine of the next day.</b> Please keep the container in a cool place or refrigerated during the collection.
05:19 pm
Agent
Kindly note that our eMedic will call you upon reaching your location. Please answer the call to ensure a smooth and timely service and to avoid any delays or rescheduling.
05:19 pm
Agent
You can use the below link after sample collection for payment. https://orn.ge/pay-2lL7PKOd
05:20 pm
Agent
[Image] <b>Primary Collection<br></b>Day: Friday, 27th March 2026 Time: 09:00 am <b><br></b> <b>Recollection 2</b> Day: Sunday, 29th March 2026 Time: 10:00 am
05:20 pm
Agent
Your satisfaction is our top priority. May I kindly ask if there’s anything else you would like to discuss or clarify?
05:20 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
05:27 pm

AI Extraction

Customer Requests

  • Protein Total, 24 hours Urine confirmed

Patient

Name: Visak Palan | Phone: N/A

Address

304, a block, the classe by dsr, Gandipet Main Rd, Kokapet, Hyderabad, Narsingi, Telangana 500075, India

Summary

Customer confirmed Protein Total 24-hour urine test at the provided address. Booking completed with primary collection on Friday 27th March 2026 at 09:00 am and recollection on Sunday 29th March 2026 at 10:00 am.

Findings (0)

No findings for this conversation.