Conversation #794
Conversation
Agent
Hi, Deepthi here.
05:27 am
Agent
Good Morning!
05:27 am
Customer
Sample collected payment link please?
05:28 am
Agent
I have shared the payment link to your registered number; kindly make the payment by using the same.
05:28 am
Agent
Is there anything else I can assist you with?
05:28 am
Customer
Reports approximate time?
05:28 am
Agent
As checked, the report status is currently “In Process.” The final report will be released on 27 Mar 2026, 04:21 PM.
05:29 am
Agent
Please let us know if you have additional questions.
05:29 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
05:31 am
Customer
Thanks 😊
05:31 am
Agent
You're welcome.
05:31 am
Agent
Please let us know your experience chatting with Orange Health Support.
05:31 am
Customer
Happy
07:26 am
Agent
<p>Hi Neena malhotra,</p><br><p>Your sample for order BLR5520221 has safely reached our lab and is currently being processed.</p><br><p>You can expect your first set of results by 04:21 PM on March 27, 2026, and the final report by 04:21 PM on March 27, 2026 </p><br><p>How can we help you?</p>
07:27 am
Customer
Any other query
08:17 am
Agent
Thank you for reaching out. We'll assign an agent to assist you shortly.
08:17 am
Agent
Hi, Gaurav G here.
08:17 am
Agent
Good afternoon.
08:17 am
Agent
May I know your concern?
08:17 am
Agent
Are we connected?
08:19 am
Agent
It appears that you’re currently unavailable on WhatsApp, I will proceed to connect with you via call to assist you further.
08:21 am
Agent
We attempted to contact you, but unfortunately, we were unable to connect. Please feel free to reach out at your convenience; we'll be happy to assist!
08:22 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
08:22 am
Agent
Please let us know your experience chatting with Orange Health Support.
08:22 am
Customer
Happy
08:23 am
Agent
Thank you for reaching out to Orange Health Labs. We'll close the chat now.
08:23 am
Customer
Was just checking d reports 😍
08:24 am
Agent
<p>Hi Neena malhotra,</p><br><p>Some of the results for your order BLR5520221 are ready.</p><br><p>You can expect the next set of results by 04:21 PM on March 27, 2026, and the final report by 04:21 PM on March 27, 2026.</p><br><p>How can we help you?</p>
08:24 am
Customer
Usually it's before time😍
08:24 am
Agent
Please select one of the Button options provided above
08:24 am
Customer
Track Report Status
08:25 am
Agent
<p>Hi Neena malhotra, </p><br><p>4 out of 10 results are ready ahead of time!</p><br><p>You can expect the final report by04:21 PM onMarch 27, 2026.</p><br><p>You can view the detailed report status and download the available result(s) at the link below👇</p><br><p>https://web.orangehealth.in/public/order-details/?id=BLR5520221&token=17d2f84f-8f70-4014-812c-350d53d9d7dd&utm_source=freshchatbot </p>
08:25 am
Customer
It was good
09:49 am
AI Extraction
Patient
Name: Neena Malhotra | Phone: N/A
Summary
Customer inquired about payment link for already collected sample and expected report timeline. No new tests were requested; conversation focused on existing order BLR5520221 status and report tracking.
Findings (0)
No findings for this conversation.