Conversation #795

Date: 2026-03-25 Associate: Gaurav Singh TTB pending review

Conversation

Customer
Hi, I have a query related to checkup product_id #8244
04:37 pm
Agent
Hi, Riya here.
04:37 pm
Agent
Hi Swathi! 🧡 Thanks for reaching out. I'd love to help with your checkup query. Could you tell me a bit more — are you asking about pricing for a specific package, or do you need help with an existing order?
04:37 pm
Customer
Need to know what are the tests included in detail
04:37 pm
Agent
Thanks for asking! To give you the exact details and pricing for product #8244, let me connect you with our booking team — they have the full breakdown of all tests included in that package and can answer any specific questions you have. 📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
04:37 pm
Agent
Summary: package_suggestion Order: Unknown | Phone: 8332048273 Reason: package_suggestion OMS: https://oms.orangehealth.in/request/Unknown SuperCRM: https://supercrm.orangehealth.in/request/Unknown
04:37 pm
Agent
Hi, Gaurav Singh here.
04:37 pm
Agent
Good evening!
04:37 pm
Customer
Need to know what are the tests included in detail
04:38 pm
Agent
Sure! I will help you with the tests.
04:39 pm
Customer
Ok
04:39 pm
Agent
Could you please help me with the package name for better assistance?
04:39 pm
Agent
Are we still connected?
04:41 pm
Customer
Women health checkup - Advanced
04:42 pm
Agent
Thank you for confirming the details.
04:42 pm
Customer
Ok
04:43 pm
Agent
<b>Womens Health Checkup - Advanced<br>Tests included</b> • Liver Function Test (LFT) • Magnesium (Mg) • Estradiol (E2) • Kidney Function Test with Electrolytes (KFT / RFT) • Ferritin • Thyroid Function Test (TFT) • Testosterone - Total • Glycosylated Haemoglobin (HbA1c) • Progesterone • Vitamin D, Total • Complete Blood Count (CBC) with ESR • Urine Complete Analysis • Total Iron • Vitamin B12 • Blood Sugar • LH:FSH ratio • Lipid Profile <b>Reports Within 12 hours<br>₹ 2699</b>
04:43 pm
Customer
Is cholesterol and calcium included on this
04:43 pm
Agent
Yes! Cholesterol is included in the lipid profile test, and calcium is covered under the kidney function test with electrolytes.
04:45 pm
Customer
Ok thank u
04:45 pm
Agent
Would you like me to process your booking?
04:45 pm
Customer
Am already booking
04:45 pm
Customer
Thank u
04:46 pm
Agent
Sure! Is there anything else I can assist you with?
04:47 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
04:50 pm

AI Extraction

Customer Requests

  • Women's Health Checkup - Advanced discussed

Patient

Name: Swathi | Phone: 8332048273

Summary

Customer inquired about tests included in product #8244, which is the Women's Health Checkup - Advanced package. Agent provided detailed test list and confirmed cholesterol and calcium inclusion; customer stated they were already booking elsewhere.

Actual Booking (CRM)

Tests: Women Health Checkup - Advanced

Patient: Swathi

Address: N/A

Slot: 26-03-2026 06:30:00 AM

Findings (1)

critical wrong test pending

"Women Health Checkup - Advanced" was booked in the CRM order but the customer did not confirm it.

Actual: Women Health Checkup - Advanced

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