Conversation #798
Conversation
Agent
Apologies, as your preferred slot is not available. Here is the nearest slot.
04:36 pm
Customer
So do you mean every day only 6am is available
04:37 pm
Customer
I got my test done today only
04:37 pm
Customer
Why do you guys give only 6am
04:37 pm
Customer
Time slot???
04:38 pm
Customer
I’m waiting for you to respond
04:39 pm
Customer
Can you call
04:39 pm
Agent
Certainly, I will be connecting with you over a call shortly.
04:40 pm
Customer
Hii
04:40 pm
Agent
<b>Collection day<br></b>Tomorrow, 27th March 2026
<b>Collection slot<br></b>08:00 am
04:42 pm
Agent
[Image]
04:45 pm
Agent
<b>Thank you; your order has been scheduled!</b>
I have shared the invoice and payment link with you on WhatsApp.
‼️<b>Kindly review the invoice carefully before making the payment and providing the sample</b> <b>to ensure all patient and test details are correct.</b>‼️
In case you notice any error, please reach out to our chat support; we’ll be happy to assist you right away!
04:45 pm
Agent
The container will be provided by our eMedic at the time of collection. We request a fresh midstream urine sample, so please drink ample water before the visit.
The eMedic can wait for up to 5 minutes. If the sample is not provided during the visit, a recollection can be scheduled <b>only after 10AM.</b>
Let me know if you need any further help with the process.
04:45 pm
Agent
Kindly note that our eMedic will call you upon reaching your location. Please answer the call to ensure a smooth and timely service and to avoid any delays or rescheduling.
04:46 pm
Agent
The E-Medic will give you a call at this number:+919769332987
04:46 pm
Agent
Is there anything else I can assist you with?
04:46 pm
Customer
No thank you for your service
04:46 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
04:47 pm
Agent
MUM5520134
04:47 pm
Agent
Please let us know your experience chatting with Orange Health Support.
04:47 pm
Customer
When will I get the reports
06:25 am
Agent
<p>Hi Karishma Valecha,</p><br><p>Your sample for order MUM5520134 has safely reached our lab and is currently being processed.</p><br><p>You can expect your first set of results by 09:04 AM on March 31, 2026, and the final report by 09:04 AM on March 31, 2026 </p><br><p>How can we help you?</p>
06:25 am
Customer
Track Order
06:25 am
Agent
<p>You can <strong>Track Your Order</strong> by clicking on the link below 👇</p><br><p>https://web.orangehealth.in/public/order-details/?id=MUM5520134&token=ac653811-4c56-4780-b4e0-499c433de759&utm_source=freshchatbot </p><br><p>Please feel free to reach out to us anytime between 6:00 AM to 11:00 PM in case you need any further assistance.</p>
06:25 am
Customer
Please can you tell me when will I get my report
06:26 am
Agent
Please select one of the Button options provided above
06:26 am
Customer
Can you track and tell me
06:26 am
Agent
Since we could not understand your response, we will connect you with a live support executive soon
06:26 am
Agent
Hi, Gaurav G here.
06:26 am
Agent
Good morning.
06:27 am
Customer
Please can you tell me when will the reports be ready
06:27 am
Agent
Kindly hold while I look into this query for you.
06:27 am
Agent
Urine Culture & Sensitivity reports will be ready by 31 Mar 2026, 09:04 AM.
06:28 am
Agent
MUM5520134
06:28 am
Customer
Ok
06:29 am
Agent
May I kindly ask if there’s anything else you would like to discuss or clarify?
06:29 am
Customer
No
06:29 am
Customer
Thank you
06:29 am
Agent
You are welcome.
06:31 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
06:31 am
Agent
Please let us know your experience chatting with Orange Health Support.
06:37 am
AI Extraction
Customer Requests
- Urine Culture & Sensitivity confirmed
Patient
Name: Karishma Valecha | Phone: +919769332987
Summary
Customer had concerns about limited slot availability (only 6am slots). Order was scheduled for 27th March 2026 at 08:00 am for Urine Culture & Sensitivity test with expected report by 31st March 2026 at 09:04 AM.
Actual Booking (CRM)
Tests: Urine Complete Analysis
Patient: Karishma Valecha
Address: N/A
Slot: 26-03-2026 10:30:00 AM
Findings (2)
critical
missed test
pending
Customer confirmed "Urine Culture & Sensitivity" but it was not booked in the CRM order.
Expected: Urine Culture & Sensitivity
critical
wrong test
pending
"Urine Complete Analysis" was booked in the CRM order but the customer did not confirm it.
Actual: Urine Complete Analysis