Conversation #799
Conversation
Agent
Please select one of the Button options provided above
02:42 am
Customer
Any other query
02:42 am
Agent
Thank you for reaching out. We'll assign an agent to assist you shortly.
02:42 am
Agent
Hi, K N here.
02:42 am
Agent
Good morning.
02:43 am
Customer
Good morning
02:43 am
Agent
Kindly allow me a moment to review the chat history.
02:43 am
Agent
Certainly, I will be connecting with you over a call shortly.
02:43 am
Agent
BLR5520468
02:44 am
Agent
As discussed over the call, your slot is scheduled for
Today, 27th March 2026
10:15 am
Our eMedic will be auto-assigned 30 minutes before the slot time, and you will get a notification on the same.
You will get the details of eMedic before 30 minutes of the slot scheduled.
Our eMedic will contact you upon reaching your location. I kindly request that you answer the call to ensure a smooth sample collection and avoid any inconvenience.
02:45 am
Agent
I hope your queries were resolved over the call. Please feel free to reach out for any further assistance. We'll be happy to assist you!
02:45 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
02:45 am
Agent
Please let us know your experience chatting with Orange Health Support.
02:45 am
Customer
When do I get my refund
04:29 am
Agent
Hi Abdulla Zubair, your request is acknowledged. We will connect you with a live support executive soon
04:29 am
Agent
Hi, Deepthi here.
04:29 am
Agent
Good Morning!
04:31 am
Agent
Kindly hold while I look into this query for you.
04:31 am
Agent
Upon checking, you will receive your refund within 3-5 business days to the original payment method.
04:36 am
Agent
Is there anything else I can assist you with?
04:37 am
Customer
Thanks
04:38 am
Agent
You're welcome.
04:40 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
04:40 am
Agent
Please let us know your experience chatting with Orange Health Support.
04:40 am
Customer
Unhappy
06:38 am
Agent
Thank you for reaching out. We'll assign an agent to assist you shortly.
06:38 am
Agent
Hi, Gaurav G here.
06:38 am
Agent
Good afternoon.
06:38 am
Agent
We’re truly sorry for not meeting your expectations. Your experience matters deeply to us, and we’re committed to improving so that we can serve you better. We'll work hard to improve our services.
06:38 am
Agent
Is there anything else I can assist you with?
06:40 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
06:44 am
Agent
Please let us know your experience chatting with Orange Health Support.
06:44 am
AI Extraction
Patient
Name: Abdulla Zubair | Phone: N/A
Summary
Customer had a slot scheduled for home diagnostics on 27th March 2026 at 10:15 am (discussed over call). Later customer inquired about refund status and received confirmation of 3-5 business day processing timeline.
Findings (0)
No findings for this conversation.