Conversation #802

Date: 2026-03-25 Associate: Gaurav Singh TTB no order found

Conversation

Customer
Hi, I need assistance!
04:52 pm
Agent
Hi, Riya here.
04:52 pm
Agent
Hi! I'm Riya from Orange Health 🧡 How can I help you today?
04:52 pm
Customer
what is the most comprehensive allergy test u guys offer
04:53 pm
Agent
Great question! We offer allergy testing through specialized panels. Let me connect you with our booking team — they'll help you choose the right allergy test based on what you're looking for (food allergies, environmental allergens, etc.) and get you pricing. They can also answer any questions about the test process. 📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
04:53 pm
Agent
Summary: test_pricing Order: Unknown | Phone: 9987856784 Reason: test_pricing OMS: https://oms.orangehealth.in/request/Unknown SuperCRM: https://supercrm.orangehealth.in/request/Unknown
04:53 pm
Agent
Hi, Gaurav Singh here.
04:53 pm
Agent
Good evening!
04:53 pm
Customer
Riya chat bot thi kya
04:53 pm
Customer
hi Gaurav
04:53 pm
Agent
Sure! I will help you with the tests.
04:54 pm
Agent
Please share your address along with the PIN code so that we can check whether we provide service at your location. 
04:54 pm
Customer
400079
04:55 pm
Agent
Thank you for sharing the details.
04:55 pm
Agent
I will let you know about the test details. Please give me a few minutes.
04:55 pm
Agent
Thank you for your patience.
04:58 pm
Agent
Here are the test details. Comprehensive Allergy Panel(Immunocap) - ₹17900 - Mon, 30 Mar
04:58 pm
Agent
Would you like me to process your booking?
05:02 pm
Agent
Are we still connected?
05:04 pm
Agent
It appears that you’re currently unavailable on WhatsApp, I will proceed to connect with you via call to assist you further.
05:06 pm
Agent
[Image]
05:07 pm
Agent
I hope your queries were resolved over the call. Please feel free to reach out for any further assistance. We'll be happy to assist you!
05:07 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
05:07 pm

AI Extraction

Customer Requests

  • Comprehensive allergy test discussed

Patient

Name: N/A | Phone: 9987856784

Address

400079

Summary

Customer inquired about the most comprehensive allergy test offered. Agent suggested Comprehensive Allergy Panel (Immunocap) and attempted to process booking, but conversation was transferred to phone call for further assistance.

Findings (0)

No findings for this conversation.