Conversation #805
Conversation
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
05:46 pm
Customer
Please call me
05:28 am
Customer
I haven’t done the payment for the check up. I just recalled now.
05:28 am
Agent
Hi, Riya here.
05:28 am
Agent
Hi Shakuntala! No problem — let me help you with that. I can see you have an order for Dengue NS1 Antigen test scheduled for 25th March. Could you share your order ID so I can pull up the payment link for you?
05:28 am
Customer
BLR5515910
05:30 am
Agent
Got it, Shakuntala! Your Dengue NS1 Antigen test (₹800) for order BLR5515910 is pending payment. However, I notice your collection was scheduled for 25th March — that date has passed. Let me connect you with our team right now so they can help you reschedule and process your payment together.
📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
05:30 am
Agent
Summary: payment_query
Order: Unknown | Phone: 9686651369
Reason: payment_query
OMS: https://oms.orangehealth.in/request/Unknown
SuperCRM: https://supercrm.orangehealth.in/request/Unknown
05:30 am
Agent
Hi, Shaik here.
05:30 am
Agent
Good Morning!
05:30 am
Customer
Hi
05:31 am
Customer
I would like to do the payment for the test
05:31 am
Customer
How do I go about it
05:31 am
Customer
For the NS1 Antigen test when is it scheduled for
05:34 am
Agent
Please allow me a moment; let me look into this for you.
05:39 am
Customer
Ok
05:43 am
Agent
I have sent the payment link to your registered number. Kindly complete the payment by using the same.
05:47 am
Agent
Is there anything else I can assist you with?
05:47 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
05:51 am
Customer
[Image]
06:25 am
Agent
Hi Shakuntala 8792813944, your request is acknowledged. We will connect you with a live support executive soon
06:25 am
Agent
Hi, Shashi Mohan here.
06:25 am
Agent
Good morning.
06:25 am
Agent
How may I assist you?
06:26 am
Customer
What time will I get the reports
06:26 am
Agent
Let me look into the order, please allow me a moment.
06:26 am
Agent
As checked, you can expect the complete report by 26 Mar 2026, 09:33 PM or earlier.
06:27 am
Agent
BLR5515910
06:27 am
Agent
Is there anything else I can assist you with?
06:27 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
06:31 am
Agent
Please let us know your experience chatting with Orange Health Support.
06:31 am
AI Extraction
Customer Requests
- Dengue NS1 Antigen confirmed
Patient
Name: Shakuntala | Phone: 9686651369
Summary
Customer Shakuntala needed to complete payment for her previously scheduled Dengue NS1 Antigen test (Order BLR5515910). Payment link was sent and customer inquired about report timeline, which was confirmed as 26 Mar 2026, 09:33 PM or earlier.
Findings (0)
No findings for this conversation.