Conversation #806
Conversation
Agent
Hi, Tarannum here.
03:08 am
Agent
Good morning.
03:08 am
Customer
Urine sample collection
03:09 am
Customer
At what time will it be scheduled
03:09 am
Agent
Please hold on a moment while I check into it.
03:11 am
Agent
Please confirm the slot timing based on your preference.
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03:12 am
Agent
Please note that the sample has to be collected freshly, within 30 minutes the slot time. Hence, I request you to dispose of the previously collected sample and recollect a fresh one.
03:12 am
Agent
.
03:12 am
Customer
Today I had booked the slot at 6:30
03:14 am
Customer
But it was collected at 7:35-45
03:14 am
Customer
So the patient couldn't control urine
03:14 am
Customer
If you have strict slot timings
03:14 am
Customer
Then kindly follow it
03:14 am
Customer
And let me know when can it be scheduled
03:16 am
Customer
I'll tell the patient accordingly
03:16 am
Agent
Please hold on a moment while I check into it.
03:24 am
Agent
Certainly, I will be connecting with you over a call shortly.
03:32 am
Agent
Please note I have rescheduled the sample collection slot as per your request.
Day: Today, 26th March 2026
Time: 10:30 am
<b><br>Ayisha Sultana</b>
Urine Complete Analysis.
03:33 am
Customer
9741490786
03:34 am
Customer
Or
8660058472
03:34 am
Agent
As requested, I have added this number as an alternate contact. The E-medic will call you on the alternate number provided.
03:36 am
Agent
I hope your queries were resolved over the call. Please feel free to reach out for any further assistance. We'll be happy to assist you!
03:36 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
03:36 am
Customer
Yes
Thank you
03:40 am
Agent
Hi, Koushik Bhousle here.
03:40 am
Agent
Good morning.
03:40 am
Agent
You're welcome.
03:40 am
Agent
Is there anything else I can assist you with?
03:41 am
Agent
feedback
03:42 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
03:44 am
Customer
For that reason
I had given alternate number
05:03 am
Agent
Hi, Riya here.
05:03 am
Agent
Hi Karishma! I can see your order BLR5515898 — your second collection with eMedic S.Mahammad faran is happening right now (track here: https://via.sh/?id=eudl3E0d). Your reports will be ready by 1:45 PM today. Just to confirm, you'd like your reports and communication sent to the alternate number you provided — I've made a note of that. Is there anything else you need help with?
05:03 am
Agent
Customer reiterating: alternate contact number provided for report delivery/communication. SLA policy applied. Order BLR5515898 — Collection 2 in progress. Confirm alternate number honored for final delivery.
05:03 am
AI Extraction
Customer Requests
- Urine Complete Analysis confirmed
Patient
Name: Ayisha Sultana | Phone: 9741490786 / 8660058472
Summary
Customer requested rescheduling of Urine Complete Analysis due to previous collection timing issues. Slot rescheduled to 10:30 am on March 26th, 2026 with alternate contact numbers provided for report delivery.
Findings (0)
No findings for this conversation.