Conversation #807

Date: 2026-03-25 Associate: Sanskar Choubey TTB pending review

Conversation

Customer
Hi, I need some help.
05:06 pm
Agent
Hi, Riya here.
05:06 pm
Agent
Hi Bamala! I'm Riya from Orange Health 🧡 How can I help you today?
05:06 pm
Customer
I want to take malaria and dengue fever tests, which exact tests I may choose.
05:07 pm
Agent
Great question! For malaria and dengue fever screening, here are the tests we recommend: **Dengue:** Dengue NS1 Antigen Rapid (₹800) — detects early dengue infection within the first 5 days of fever onset. **Malaria:** We offer Malaria Parasite test — identifies the malaria parasite in your blood. Both tests don't require fasting. Let me connect you with our booking team to check exact pricing for your location, available packages, and schedule your collection. 📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
05:07 pm
Agent
Summary: test_pricing Order: HYD5456083 | Phone: 6301796443 Reason: test_pricing OMS: https://oms.orangehealth.in/request/HYD5456083 SuperCRM: https://supercrm.orangehealth.in/request/HYD5456083
05:07 pm
Agent
Hi, Sanskar Choubey here.
05:07 pm
Customer
Hi
05:08 pm
Agent
Good evening.
05:08 pm
Customer
Tell me the prices and home visit timings for these tests
05:09 pm
Agent
Sure, I will definitely help you with your query.
05:12 pm
Customer
Yeah please
05:12 pm
Agent
Please confirm your address will be <b>Yadagiri building, krishna nagar, hafeezpet 500049</b>
05:12 pm
Customer
Yes
05:13 pm
Agent
Thank you for the confirmation. Hence, regarding malaria, we have the following tests: Malarial Antigen (Rapid) - ₹590 - 6 hours Smear for Malarial Parasite (MP) - ₹240 - 6 hours And regarding Dengue, we have the following: Dengue profile (ELISA) - ₹1800 - Sun, 29 Mar Dengue Profile (Rapid) - ₹1100 - 6 hours Dengue NS1 Antigen Rapid - ₹800 - 6 hours Dengue NS1 Antigen ELISA - ₹600 - Sun, 29 Mar Dengue detection, PCR - ₹3885 - Wed, 01 Apr Dengue IgM Antibody ELISA - ₹600 - Sun, 29 Mar Dengue IgG Antibody ELISA - ₹600 - Sun, 29 Mar Dengue RNA Detection by Real Time PCR - EDTA Plasma - ₹4115 - Tue, 31 Mar Please check and confirm which test you would like to proceed with?
05:14 pm
Agent
Are we still connected?
05:19 pm
Agent
It appears that you’re currently unavailable on WhatsApp, I will proceed to connect with you via call to assist you further.
05:23 pm
Agent
[Image]
05:24 pm
Agent
cx booked through app
05:25 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
05:27 pm

AI Extraction

Customer Requests

  • Malaria test discussed
  • Dengue fever test discussed

Patient

Name: Bamala | Phone: 6301796443

Address

Yadagiri building, krishna nagar, hafeezpet 500049

Summary

Customer Bamala requested malaria and dengue fever tests. Agent provided pricing and test options for multiple malaria and dengue tests, but customer did not confirm specific tests before being transferred to call support; booking was completed through the app.

Actual Booking (CRM)

Tests: Complete Blood Count (CBC), Malarial Antigen (Rapid), Dengue NS1 Antigen Rapid

Patient: Bamala Santhi kumari

Address: N/A

Slot: 26-03-2026 06:30:00 AM

Findings (4)

critical wrong test pending

"Complete Blood Count (CBC)" was booked in the CRM order but the customer did not confirm it.

Actual: Complete Blood Count (CBC)
critical wrong test pending

"Malarial Antigen (Rapid)" was booked in the CRM order but the customer did not confirm it.

Actual: Malarial Antigen (Rapid)
critical wrong test pending

"Dengue NS1 Antigen Rapid" was booked in the CRM order but the customer did not confirm it.

Actual: Dengue NS1 Antigen Rapid
major wrong patient pending

The booked patient name does not match the name from the conversation.

Expected: Bamala Actual: Bamala Santhi kumari

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