Conversation #808

Date: 2026-03-25 Associate: Suryapratap Acharya TTB no order found

Conversation

Agent
Upon checking, the package was booked from Elevate Now. The HOMA-IR test is not included in this package.
10:16 am
Customer
It is included
10:17 am
Agent
Please find the package details: Amylase Complete Blood Count (CBC) High Sensitive C-Reactive Protein (HSCRP) Fasting Blood Sugar (FBS) Insulin – Fasting Glycosylated Haemoglobin (HbA1c) Lipase Lipid Profile Liver Function Test (LFT) Thyroid Stimulating Hormone (TSH) Vitamin B12 Vitamin D, Total Kidney Function Test (KFT) Mini
10:18 am
Agent
Is there anything else I can assist you with?
10:20 am
Agent
HYD5317701
10:20 am
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
10:23 am
Agent
Please let us know your experience chatting with Orange Health Support.
10:23 am
Customer
Hi, I need some help with Full Body Checkup - Essential in Bangalore.
05:13 pm
Agent
Hi, Riya here.
05:13 pm
Agent
Hi Janardhanareddy! 🧡 I'd be happy to help you with the Full Body Checkup - Essential in Bangalore. Let me connect you with our booking team who can share pricing, answer any questions about what's included, and get you scheduled right away. 📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay & get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
05:13 pm
Agent
Summary: test_pricing Order: Unknown | Phone: 9985112131 Reason: test_pricing OMS: https://oms.orangehealth.in/request/Unknown SuperCRM: https://supercrm.orangehealth.in/request/Unknown
05:13 pm
Agent
Hi, Suryapratap Acharya here.
05:13 pm
Customer
HYDERABAD
05:13 pm
Agent
Good evening.
05:13 pm
Customer
Good evening..
05:13 pm
Customer
I need the best health check up
05:14 pm
Agent
Sure, I will help you with the package.
05:16 pm
Customer
Okay
05:18 pm
Agent
May I know this address is correct? 501, Sai subham apartment, vijayanagar colony, Kukatpally Road no 4, Hyderabad, Telangana - 500072
05:19 pm
Customer
Yes
05:22 pm
Agent
Thank you for confirmation.
05:23 pm
Agent
<b>Full Body Checkup - Comprehensive<br>Tests included<br></b>Amylase C-Reactive Protein (CRP) High Sensitive C-Reactive Protein (HSCRP) Glycosylated Haemoglobin (HbA1c) Immunoglobulin E (Total IgE) Iron Profile Lipase Lipid Profile Liver Function Test (LFT) Magnesium (Mg) Microalbumin Creatinine Ratio, Urine Blood Sugar Thyroid Function Test (TFT) Urine Complete Analysis Vitamin B12 Vitamin D, Total Kidney Function Test with Electrolytes (KFT / RFT) APO-A1/APO-B Ratio Complete Blood Count (CBC) with ESR <b><br>Reports Within 12 hours<br>₹ 3899</b>
05:26 pm
Agent
<b>Full Body Checkup - Advanced<br>Tests included<br></b>• Liver Function Test (LFT) • Kidney Function Test with Electrolytes (KFT / RFT) • Microalbumin Creatinine Ratio, Urine • Vitamin B12 • Thyroid Function Test (TFT) • C-Reactive Protein (CRP) • Glycosylated Haemoglobin (HbA1c) • Vitamin D, Total • CBP • Urine Complete Analysis • Iron Profile • Blood Sugar • Lipid Profile <b><br>Reports Within 6 hours<br>₹ 2799</b>
05:26 pm
Agent
<b>Full Body Checkup - Essential<br>Tests included<br></b>• Liver Function Test (LFT) • Kidney Function Test with Electrolytes (KFT / RFT) • Thyroid Function Test (TFT) • Glycosylated Haemoglobin (HbA1c) • Vitamin D, Total • Complete Blood Count (CBC) with ESR • Urine Complete Analysis • Vitamin B12 • Blood Sugar • Lipid Profile <b><br>Reports Within 6 hours<br>₹ 1599</b>
05:27 pm
Agent
<b>Full Body Checkup - Basic<br>Tests included<br></b>Liver Function Test (LFT) • Kidney Function Test with Electrolytes (KFT / RFT) • Cholesterol Total • Complete Blood Count (CBC) • Thyroid Function Test (TFT) • Urine Complete Analysis • Blood Sugar <b><br>Reports Within 6 hours<br>₹ 1099</b>
05:27 pm
Agent
May I kindly confirm, which package you would like to book?
05:29 pm
Customer
I want below mentioned test - UACR - Endoscopy test - Hepatitis viral load test - micro album test
05:31 pm
Agent
Sure, we can - UACR - Hepatitis viral load test - micro album test
05:31 pm
Agent
Ignore the above message.
05:32 pm
Agent
Sure, we can add individual tests in the order, but these tests are not included in any one package. Also we don't have Endoscopy test with us. - UACR - Hepatitis viral load test - micro album test
05:34 pm
Agent
Are we still connected?
05:36 pm
Customer
Yes
05:37 pm
Customer
Endoscopy test
05:37 pm
Customer
?
05:37 pm
Agent
Really sorry, we don't have Endoscopy test with us. Would you like to proceed with the remaining tests?
05:38 pm
Agent
It appears that you’re currently unavailable on WhatsApp, I will proceed to connect with you via call to assist you further.
05:39 pm
Agent
[Image]
05:39 pm
Agent
We attempted to contact you, but unfortunately, we were unable to connect. Please feel free to reach out at your convenience; we'll be happy to assist!
05:40 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
05:40 pm

AI Extraction

Customer Requests

  • UACR confirmed
  • Hepatitis viral load test confirmed
  • Microalbumin test confirmed
  • Endoscopy test declined

Patient

Name: Janardhanareddy | Phone: 9985112131

Address

501, Sai subham apartment, vijayanagar colony, Kukatpally Road no 4, Hyderabad, Telangana - 500072

Summary

Customer requested individual tests (UACR, Hepatitis viral load test, Microalbumin test) and Endoscopy test. Associate confirmed availability of first three tests but declined Endoscopy as it's not available. Conversation ended before booking confirmation.

Findings (0)

No findings for this conversation.