Conversation #811

Date: 2026-03-25 Associate: Kaif Qureshi TTB no order found

Conversation

Customer
Hi, this is Mohan Ramchand Jethwani
12:19 am
Agent
Hi Mohan Ramchand Jethwani, your request is acknowledged. We will connect you with a live support executive soon
12:19 am
Agent
<p>Thank you for messaging us. We are offline from 11:00 PM to 6:00 AM. </p><br><p>We will revert to you as soon as we are back. You may also email us at support@orangehealth.in</p>
12:19 am
Customer
Hi, I need some support. Can you help me?
05:21 pm
Agent
Hi, Riya here.
05:21 pm
Agent
Hi Mohan! I'm Riya from Orange Health 🧡 Of course I can help. What do you need support with today?
05:21 pm
Customer
What health check up packages you have for senior citizens and test covered in each
05:22 pm
Agent
Great question, Mohan! We have several comprehensive health checkup packages designed for seniors, including Full Body Checkup, Cardiac Screening, Diabetes Screening, Thyroid Profile, and specialized panels. Each includes different tests tailored to common health concerns in older adults. Let me connect you with our booking team — they'll walk you through all the packages, what's covered in each, pricing, and help you pick the best fit for your needs. 📱 Download the Orange Health app for 24×7 self-service — book, track, reschedule, pay &amp; get reports anytime: https://orangehealth.onelink.me/iAoC/sfv8g736
05:22 pm
Agent
Summary: test_pricing Order: Unknown | Phone: 9819766862 Reason: test_pricing OMS: https://oms.orangehealth.in/request/Unknown SuperCRM: https://supercrm.orangehealth.in/request/Unknown
05:22 pm
Agent
Hi, Suryapratap Acharya here.
05:22 pm
Agent
Hi, Kaif Qureshi here.
05:23 pm
Agent
Good evening!
05:23 pm
Agent
Sure, I will help you with the package details.&nbsp;
05:23 pm
Agent
May I kindly know your <b>complete address with pincode</b> so I can confirm the cost and estimated report time for you?
05:23 pm
Agent
May I know if we're still connected to assist you better?&nbsp;
05:26 pm
Agent
It appears that you’re currently unavailable on WhatsApp, I will proceed to connect with you via call to assist you further.
05:28 pm
Agent
[Image]
05:29 pm
Agent
We attempted to contact you, but unfortunately, we were unable to connect. Please feel free to reach out at your convenience; we'll be happy to assist!
05:29 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
05:29 pm

AI Extraction

Customer Requests

  • Senior citizen health checkup packages discussed

Patient

Name: Mohan Ramchand Jethwani | Phone: 9819766862

Summary

Customer Mohan Ramchand Jethwani inquired about senior citizen health checkup packages and tests covered in each. Agent discussed various packages but conversation was incomplete as customer became unavailable before providing address or confirming any specific tests.

Findings (0)

No findings for this conversation.