Conversation #812
Conversation
Customer
New Order
02:51 pm
Agent
Thank you for reaching out. We'll assign an agent to assist you shortly.
02:51 pm
Agent
Hi, Harsh Jain here.
02:51 pm
Agent
Good evening!
02:52 pm
Agent
Sure, I can definitely help you with that!
02:56 pm
Agent
May I please check if we’re still connected?
02:56 pm
Agent
It appears that you’re currently unavailable on WhatsApp, I will proceed to connect with you via call to assist you further.
02:58 pm
Agent
[Image]
02:59 pm
Agent
I hope your queries were resolved over the call. Please feel free to reach out for any further assistance. We'll be happy to assist you!
03:01 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
03:01 pm
Agent
Please let us know your experience chatting with Orange Health Support.
03:01 pm
Customer
Happy
03:01 pm
Agent
Thank you for reaching out to Orange Health Labs. We'll close the chat now.
03:01 pm
Customer
We need to test
03:02 pm
Agent
Hi Jibran, your request is acknowledged. We will connect you with a live support executive soon
03:02 pm
Agent
Hi, Syed here.
03:02 pm
Customer
New order
03:03 pm
Agent
Good evening
03:03 pm
Customer
Can u call me
03:03 pm
Customer
9971547712
03:03 pm
Agent
We request you to kindly stay connected with us while we share this chat with the concerned team to assist you further.
03:03 pm
Agent
Hi, Harsh Jain here.
03:03 pm
Customer
Can u call me
03:03 pm
Agent
Good evening!
03:03 pm
Agent
Certainly, I will be connecting with you over a call shortly.
03:03 pm
Customer
GE
03:03 pm
Agent
[Image]
03:04 pm
Customer
R u not able to undertand
03:07 pm
Customer
We need to do two tested for OGCT
03:07 pm
Customer
One under fasting another without fasting
03:07 pm
Agent
<b>Glucose Challenge Test (GCT) – 2 Hours</b>
Tests Included:
🔸<b>Blood Glucose (After 2 Hours)</b>
Procedure:
1. At first, an oral glucose solution of 75g is provided.
2. <b>After 2 hours</b>, the sample for blood glucose will be collected.
03:09 pm
Agent
I hope your queries were resolved over the call. Please feel free to reach out for any further assistance. We'll be happy to assist you!
03:11 pm
Agent
Thank you for reaching out to Orange Health Labs! Have a great day!
03:11 pm
Agent
Please let us know your experience chatting with Orange Health Support.
03:11 pm
AI Extraction
Customer Requests
- OGCT (Oral Glucose Challenge Test) - Fasting discussed
- OGCT (Oral Glucose Challenge Test) - Non-Fasting discussed
Patient
Name: Jibran | Phone: 9971547712
Summary
Customer Jibran requested two OGCT tests - one fasting and one non-fasting. Agent provided information about the Glucose Challenge Test procedure but no final confirmation of booking was evident as conversation shifted to a phone call.
Findings (0)
No findings for this conversation.